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tomza85
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constent slow speeds at evenings Help!!

Hi

for the last few weeks Im having issues with my broadband at evenings , are there any problems in my area ?

because I have fiber optic 200 and I can't watch Netflix ,buffers every 30 sec.

 

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jbrennand
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Re: constent slow speeds at evenings Help!!

How are you watching netflix? What devices are in the chain - and how are they connected to the Hub (wifi or ethernet cable)?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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tomza85
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Re: constent slow speeds at evenings Help!!

Im watching Netflix on my smart tv via wi fi, but with my packed 200 vivid there shouldn't be an issue !

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jbrennand
Alessandro Volta
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Re: constent slow speeds at evenings Help!!

my money is on the wifi connection being flakey. can you connect the tv by a Cat5e/6a ethernet cable. Even if just as a temporary one evening test (trail it around the house) to see whether the problem goes away. That should pinpoint wher to look next to fix the problem permanently.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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tomza85
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Re: constent slow speeds at evenings Help!!

the problem is only after 6pm till around 10pm, I need to add that Im watching in 4k ! But according to cable.co.uk I need only around 30Mbps.

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tomza85
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Re: constent slow speeds at evenings Help!!

Zrzut ekranu 2019-04-6 o 18.06.57.png

started at 4pm.

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Forum Team
Forum Team
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Re: constent slow speeds at evenings Help!!

Hi tomza85,

 

I'd like to take a closer look into this for you to see if there's any diagnostics we can run to fix the issue.

 

I'll drop you a PM shortly, which you'll be able to claim by the purple envelope in the top right hand corner 

 

David_Bn

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tomza85
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Re: constent slow speeds at evenings Help!!

Hi David

I still didn’t hear from you, did not recive any message.

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