Hi I requested my speed upgrade that was free in 2017 I still have not received it also when calling customer support they are requesting proof of letter
Thanks for dropping by on the forums with the speed boost option.
I can see since you posted you have spoken to a colleague and they have updated the speed for you which is great!
Please let us know if you need anything further form us.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"