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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

wifi pod

Hello, I recently moved into a rental property which has Virgin media broadband. I am on the M100 Fibre broadband package and the port where the cable is located is in an upstairs bedroom. I do not know why it is there as it does not seem logical but...

Massive drop in speed, 1000Mbps to not ~70

As title states I have the Volt 1Gig package, used to get speeds of 950Mbps+ download, now am getting 70 if lucky.The view your package page says "1130Mb Average speed"The online help area is useless, the help walkthrough says my wired PC has a Wi-Fi...

Slow speeds

Hi, i have upgraded from 350mb to 1gb  using hub 4. Despite following all trouble shooting tips, our download speeds are no faster than our previous package. Any hell appreciated. Paul 

Damaged external Virgin media wall box

I live in a block of flats and we have a two virgin brown external wall boxes attached to one side of the building, last Friday some idiots decided it would be a great idea to vandalise one of them and tear it and all the connecting wires off the wal...

keanie by On our wavelength
  • 1 replies
  • 0 kudos

Incredible slow uploads speeds

Hi,I’m getting no where with customer services via a lot of phones, factory resetting the route,  and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps,As someone who works from home it’s starting t...

pwillan by Tuning in
  • 18 replies
  • 0 kudos

Patchy Internet Connection

Hi all,I just joined VM 200 package in my new property.However, it seems like we are having some issues with our wifi connection. It is patchy and sometimes it will be like stop working for few seconds before reconnecting (for e.g., like we are scrol...

Re: New install and 1 Gb running slow slow slow

Good afternoon folks - my 1gb went live yesterday, failing to get much over 250 though despite a new cat 8 cable direct to router and a new gigabit ethernet card so stumped

Piemon71 by Joining in
  • 10 replies
  • 0 kudos

Upgrade from 600mbps to 1gbps, speed dropped from 600+ to <200mbps

Good morning, I've called various Virgin Media representatives, but this is always a friendly place to get good advice.I've recently upgrade my package to the include the 1gbps internet service.  Until yesterday, my old Hub3 via the M600 service gave...

SMaster by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Another 1gb customer not getting the speed

Hi All,Recently upgraded from 500 to 1g speeds. Got sent a new hub4, all setup ok but no change in download speed. I am seeing the change in upload speed to 50mb and samknows reports my hub has synced to VM at 1g speeds.However any internet service i...

Download speed under 5MB instead of 1GB

Hi,The last few days my download speed averages about 2Mb. Logged a ticket with Virgin by told there is no issue and the best they could do is send a technician in a weeks time.Neighbours also experiencing the same issue!I'm on a hub4, paying for 1Gb...

mikerozw by Joining in
  • 4 replies
  • 0 kudos