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Forum Posts

Wifi max pods

HiBeen trying to order a 3rd pod since December 23! Have been told twice it's been dispatched after proving poor speeds in a bedroom - no order created and not dispatched. Called today to be told homescan fine from VM end so can't order another pod a...

j12pod by Tuning in
  • 1 replies
  • 0 kudos

Windows Defender trashing wifi download speeds.

I did a quick search to see if  this topic had been posted, if I have missed it please delete this thread.last week I noticed a few problems with connectivity on my iPad. A speed test (Ookla) showed DL speeds around 40 to 60 mbps. I normally get 250 ...

iadom by Dialled in
  • 3 replies
  • 1 kudos

Congestion Issues? Area 14 WF4

Good Morning,Wondering if there are some congestion issues in Area 14 WF4 this past week or so?I've generally had a decent performing service until last Sunday when the latency on my connection suddenly jumped up and stays like this for most of the d...

normal.png latency.png
Adam1986 by Dialled in
  • 15 replies
  • 0 kudos

Download speed slower then normal - GL52 area

Hi, Recently noticed download speeds slower then normal - no problems showing in my area: Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 12030000005.840256 qam92139000000638256 qam131470000005.840256 qam2...

Ninko by Tuning in
  • 9 replies
  • 0 kudos

Denied Symmetrical Speed

Hi there, Hoping for some assistance from Virgin or other posters.I tried today to have the £6 symmetrical speed option added to my 1 Gig broadband, was told there was no such thing.  Please can someone advise how I can get this done?  Thank you so m...

Dogmai by Joining in
  • 7 replies
  • 0 kudos

XGS-PON network - is my area upgraded?

Hello, How do I know, or find out if my area has been upgraded to the XGS-PON network. I'm currently on a Hub 4 with the 1gb package.     [MOD EDIT: Subject title changed for clarity]

djkav by Tuning in
  • 5 replies
  • 0 kudos

Does this connection look okay?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/feef451f6fb9224598d6e402b45585681cf8b6b0-08-04-2024Definitely feels like it's dropping connection every 5-10 minutes or so, even if just briefly. Kids have picked up on it too.

Local area having problems since January

Our local area has been having broadband dropouts since January. It's a hot topic on the local Facebook groups. Usually the internet connection either dies, or becomes very slow/flaky (e.g. pictures won't load on a website).  We use the service check...

Screenshot 2024-04-04 at 8.00.00 AM.png

No internet in Glasgow G52 postcode

Hi,We have had no internet at all in the G52 area of Glasgow for almost 36 hours without update and i was just wondering what was going on? I work from home, so I'm currently having to hotspot off of my mobile at the moment to do what i need to do, b...

Upload speed dropped

Everything has been fine until today I noticed a sluggish internet connection.I checked the modem logs and a new firmware was downloaded to my modem in the early hrs and the modulation levels were all over the place.I have since rebooted my modem twi...

olisun by Superfast
  • 3 replies
  • 0 kudos