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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

M500 minimum speed well below guaranteed minimum

I've very recently upgraded to the M500 broadband package hoping it would improve the stability and speed of my broadband.Since getting it, the highest download speed I've had from a hardwired connection is around 95Mb, well below the guaranteed mini...

Damianp by On our wavelength
  • 7 replies
  • 0 kudos

Superhub 5 - Slow Wifi Speeds

Hello all, I was provided a Hub 5 as my Hub 4 never reached the speed I am paying for (350mbps) over wifi. I've been using the Hub 5 for a day or so now, and it's the same issue. Over Wifi, even if I am standing next to the router I can only get arou...

js2013 by Joining in
  • 3 replies
  • 0 kudos

My 225mb keeps going slow

I try to keep Mobil going or try a virgin media brand speed test and it keeps telling me to unplug restart Im fed up with it

Dexder by Tuning in
  • 1 replies
  • 0 kudos

Resolved! How do I apply for a WiFi pod

I've done a home speed test and Im getting poor Connection upstairs, I'm a volt member, but trying to navigate to the place to order a WiFi pod was impossible 

Resolved! Down speeds reduced

Hi, I am on the M350 broadband package, but my downspeed has not got above 95Mbps for the last month, can someone check the local, South East London, Bromley circuits? 

CeeBeeUK by On our wavelength
  • 7 replies
  • 0 kudos

Upload speed

Hi. I’m a gig1 customer. My upload speed is struggling to get above 10mbps when checking via Sam knows real speed. Is there anything I can do to fix it? The download speed seems to be working fine 

cbut by Joining in
  • 3 replies
  • 0 kudos

100Mbps upload!

Just done a speed test on my 1G connection. 970Mbps download and 102Mbps upload. When did they double the upload speed!

32 QAM Upload

I've not long joined Virgin Media however I've noticed that the upload modulation keeps dropping to 32 or 16 QAM. The upload speed seems okay, however it will randomly stall every so often and then come back. I've had a closer look at my wall connect...

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Hub4 Upgrade

I have Gig1 and need to replace my hub4 with a hub 5 as need wifi6 and 2.5Gbps Ethernet port. How can I request a hub upgrade please ?. I have a very large household (10/12 people) and nearly 100 devices. Given I pay for the top package speed wise I ...