on 26-01-2023 10:11
since today morning I have around 50% packet loss to anywhere after VM hub. Phone support is absolutely useless, they said they will send a "magic" message to my hub to fix this, and it takes 4 hours, and there is nothing else that can be done for me. Can anyone recommend the best approach to solve the issue? Is there a secret line?
on 26-01-2023 10:28
When it has worked the magic message turns the hub into a white rabbit.
If your Hub is in Router mode try : https://www.samknows.com/realspeed/ - be sure to click on Run full test to show packet loss.
on 26-01-2023 10:40
@Client62 wrote:When it has worked the magic message turns the hub into a white rabbit.
Thank you for the hint, locked the server cabinet, won't escape now.
@Client62 wrote:
If your Hub is in Router mode try : https://www.samknows.com/realspeed/ - be sure to click on Run full test to show packet loss.
Doesn't seem working for me
on 26-01-2023 10:43
The image is still to be released.
The Realspeed only test works for Hubs (3/4/5) in Router mode.
Hubs in Modem mode can not perform this test.
on 26-01-2023 10:49
Oh, yes, I am in the modem mode.
26-01-2023 10:58 - edited 26-01-2023 10:59
The Samknows Realspeed client is inbuilt to the Hub's firmware and it only works in Router mode.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
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on 26-01-2023 13:11
tried in router mode (laptop directly connected to the hub 4), and still the same.
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 5 |
DOCSIS 3.1 channels | 1 | 1 |
on 26-01-2023 14:10
on 26-01-2023 14:11
on 26-01-2023 14:11