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KD1111
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Zero help

First time on here because I didn't know what else to do, hopefully this may get me me some help because I'm certainly not getting it anywhere else. My question : If a (easily fixed) technical issue needs resolved and someone goes onto the wonderfully effective (ahem) chat service to try to get some assistance, does Virgin Media usually ignore them for four **bleep** hours in the hope that they go away, or has that been reserved just for me?

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apcyberax
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Message 2 of 8
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Re: Zero help

the wait times are long due to the covid-19 outbreak

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Pars
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Message 3 of 8
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Re: Zero help

If it's guidance on something you can do yourself, you may get what you need from the membership of this forum.
If it's something that has to be actioned by VM, the chat service has not proved to be particularly effective, but some do seem to have more luck with the text service.
Depending on the nature of your problem, you may also get an interjection from a helpful VM employee here.
M350 over FTTP
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KD1111
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Re: Zero help

Four hours without a reply or even an acknowledgement that you are still in a queue. There's being understanding, and there's having the **bleep** taken.

  

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KD1111
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Message 5 of 8
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Re: Zero help

Cheers, how do I get info on the text service, please? As I said, new here 🙂

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Pars
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Message 6 of 8
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Re: Zero help

The text number is 07533051809 and you just outline your issue then wait for a reply.
No guarantee as to when you get it but the response does seem to be better than the chat option.
M350 over FTTP
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jbrennand
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Message 7 of 8
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Re: Zero help

Post specific details of you equipment and what issues you are getting and you will get better guidance on here. Certainly a quicker response !

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
gary_dexter
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Message 8 of 8
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Re: Zero help

What is said “easy fix” technical issue?


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