First time on here because I didn't know what else to do, hopefully this may get me me some help because I'm certainly not getting it anywhere else. My question : If a (easily fixed) technical issue needs resolved and someone goes onto the wonderfully effective (ahem) chat service to try to get some assistance, does Virgin Media usually ignore them for four **bleep** hours in the hope that they go away, or has that been reserved just for me?
If it's guidance on something you can do yourself, you may get what you need from the membership of this forum. If it's something that has to be actioned by VM, the chat service has not proved to be particularly effective, but some do seem to have more luck with the text service. Depending on the nature of your problem, you may also get an interjection from a helpful VM employee here.
Post specific details of you equipment and what issues you are getting and you will get better guidance on here. Certainly a quicker response !
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi