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Youtube/Facebook slow to load (router IP issue?)

Joining in

I've been having an issue for the last few days where videos on youtube are very slow to load initially (5 - 30 seconds) but run fine once loaded, and images on facebook/instagram won't load at all.

I've done all the usual rebooting of my router / clearing cache's on my browser and nothing seems to work.

This site seems to site google think my IP address is in Italy: => teleitalia-lin2 ( [u]

I don't have any issues when using a VPN, or using my mobile network to tether.

Can anyone help?



Your IP looks like a VM account.

Address: 82_39_109_218

Forum Team
Forum Team

Hi alta,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced with your connection, can I ask is this just on one device or are multiple affected?
Let us know,


Hi thanks for the reply. Virgin came round and replaced the router which has solved the issue. 

Hi @alta 

Glad to hear all sorted 🙂

Please pop back to the community should you ever require assistance.

Best wishes.

Forum Team

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