So engineer came first thing this morning, very helpful and friendly as always with Virgin engineers, tested the line and could find no issues however he did only have the diagnostic tools hooked up for 5 minutes. Second line(?) also could not find any issues so modem replaced. Will heed the engineer's advice and keep my own equipment off the hub for the next 24 to 48 hours and leave it in router mode but to be frank, BQM seems to now look worse than before with higher latency and what looks like more dropped packets (page 1 of this post).
Doesn't appear to be any post RS errors though but it's only been running for a few hours so I'll keep an eye on it for the remainder of the day.
Probably looking for some official Virgin feedback on this but if I still find that there is still an issues, what are my options given that neither support or engineering can find an issue?
why not give it a go anyway.. in default if you see lots of black lines, they are generally bad... duplicate ACK, packets out of sequence, restransmissions that kind of thing.. I can give you a display filter to limit to traffic off your network only
So yet again I cannot seem to access the Superhub web page to get at the logs as it's timing out, I am having to power cycle it which of course resets of the PostRS error counters. Last time I checked it and managed to get through I was still seeing multiple T1-4 timeouts and still a fair amount of PostRS errors on a few channels. I'd love to post updated logs but I simply cannot gain access to the hub on any device I have.
The timeouts are completely disconnecting my modem albeit for a few seconds. An engineer has diagnosed the line for all of 5 minutes and replaced the router which I assume now rules out an issue with the hardware itself so there MUST be something wrong with the signal. I could really do with some advice from a member of the Virgin Media team on what my next steps are with this as it's certainly not the quality of connection I have come to expect from Virgin Media over the years. Again the helpline have been utterly useless and if anything have been more of a barrier in getting some kind of resolution to this.
I've just checked your connection from here and can find no issues whatsoever. Your power levels, SNR and area contention are all healthy. The hub has been online for 2 days and 8 hours with no drop outs. Are you still seeing the same issues or has this been resolved since the last reboot?