Yet another customer with slow/no upload speeds

[NSRNLR]

For the last few nights the upload speed on out internet has completely dropped out or dropped so low its pratically unusable. 

It seems I am not alone with this issue.

[NSRNLR]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

3	154750000	3.4	38.6	QAM256	3
1	138750000	4.7	38.6	QAM256	1
2	146750000	4	39	QAM256	2
4	162750000	2.6	39	QAM256	4
5	170750000	1.3	38.6	QAM256	5
6	178750000	0.9	38.6	QAM256	6
7	186750000	1.7	38.6	QAM256	7
8	194750000	1.1	38.6	QAM256	8
9	202750000	1.2	40.9	QAM256	9
10	210750000	0.4	39	QAM256	10
11	218750000	-0.9	32.6	QAM256	11
12	226750000	-1	33.1	QAM256	12
13	234750000	-1.9	38.6	QAM256	13
14	242750000	-1.4	38.6	QAM256	14
15	250750000	-1.5	38.6	QAM256	15
16	258750000	-1	38.6	QAM256	16
17	266750000	-0.6	39	QAM256	17
18	274750000	-0.6	38.6	QAM256	18
19	282750000	-0.5	38.6	QAM256	19
20	290750000	-1.8	39	QAM256	20
21	298750000	-1.3	39	QAM256	21
22	306750000	-2.3	39	QAM256	22
23	314750000	-3.2	38.6	QAM256	23
24	322750000	-3.2	37.6	QAM256	24
25	330750000	-4.4	37.6	QAM256	25
26	338750000	-3.6	37.6	QAM256	26
27	346750000	-5.2	37.6	QAM256	27
28	354750000	-4.3	37.6	QAM256	28
29	362750000	-5	37.6	QAM256	29
30	370750000	-4.5	37.6	QAM256	30
31	378750000	-3.3	38.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

3	Locked	38.605377	0	0
1	Locked	38.605377	0	0
2	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	40.946209	0	0
10	Locked	38.983261	0	0
11	Locked	32.584778	12559	80
12	Locked	33.062504	2086	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	37.636276	0	0
25	Locked	37.636276	0	0
26	Locked	37.636276	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	38.605377	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

37

-9

702963274

5882

[NSRNLR]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	55.8	5120 KSym/sec	32QAM	3
2	23600000	49.3	5120 KSym/sec	64QAM	5
3	30100000	54.3	5120 KSym/sec	64QAM	4
4	43100000	51.8	5120 KSym/sec	64QAM	2
5	49600000	49.3	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	193	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	3	0
4	US_TYPE_STDMA	0	0	50	0
5	US_TYPE_STDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

49.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

50

0

[NSRNLR]

Anyone? There’s a lot of people here who have a lot of knowledge. 

from searching I’m seeing that these T3 errors are a problem but I’ve not seen anyone with as high number as I’m getting. 

[Arissa_H]

Hi NSRNLR.

Sorry to see that you are having issues with your Broadband. Thank you for posting on our forums. 

I have checked from our systems and it shows you have an SNR outage (signal noise ratio). The estimated fixture date is 29/11/22.

Your ticket number for your outage is F010281137. 

Please give us a call on 0800 561 006, this way you can find out any updates regarding your outage.

Please let us know how you get on.

Thank you.