on 05-02-2023 11:45
I'm geting awful signal from my Internet virgin phoned everday saying there are problems in my area and will b fixed in 24 hrs and rang ever day for a week and it didn't and we wanted a technician out and was gonna charge me for that which I think is wrong as they r not providing me a service that I'm paying for and wanted to cancel and gonna charge me a cancellation fee. Just very frustrated as I've been with them for 5 years
on 07-02-2023 12:24
Hi there @Kevin32
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced these issues with your services. I would be happy to take a look but have been unable to locate your account via your forum details.
I will pop you a PM so we can grab some information and run some checks. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 07-02-2023 15:20
on 08-02-2023 14:22
Thank you so much for popping back to us via the PM and we've been able to take a look now.
Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum