on 21-12-2021 11:23
Over the last two weeks (or so), I've noticed that MSTeams Video calls would periodically 'pause', with the audio cutting out for a few seconds each time.
Running various broadband speed tests, I see the download speed varying wildly. While often above the (nominal) 200Mb/s, it would sometimes be as low as 20Mb/s, other times around 60Mb/s all of these in tests run pretty much 'back to back'.
Similar on upload (max 20Mb/s) - but that might do down to near-zero.
I seem to see this with various devices, some on wired connections.
I don't *think* it's a device here bandwidth hogging.
TBH, I probably wouldn't have noticed except for the MS Teams glitches - which are a pain.
It also seems to happen mostly during 'office hours'.
Any thoughts ?
on 21-12-2021 13:50
Could be over utilisation as more people are now back to working from home.
However, try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 first.
Also setup a BQM to record and monitor your incoming circuit www.thinkbroadband.com/ping Once done we can comment on that.
Post your power levels, Pre and PostRS errors and Network log as well. Do NOT use screenshots, just copy and paste the information into several posts.
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on 22-12-2021 08:45
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
8 | 194750000 | 5.800003 | 38.983261 | QAM256 | 8 |
6 | 178750000 | 5.599998 | 40.366287 | QAM256 | 6 |
7 | 186750000 | 5.800003 | 38.605377 | QAM256 | 7 |
9 | 202750000 | 5.599998 | 38.605377 | QAM256 | 9 |
10 | 210750000 | 5.000000 | 38.605377 | QAM256 | 10 |
11 | 218750000 | 4.500000 | 37.636276 | QAM256 | 11 |
12 | 226750000 | 4.400002 | 37.355988 | QAM256 | 12 |
13 | 234750000 | 4.599998 | 37.355988 | QAM256 | 13 |
14 | 242750000 | 4.599998 | 37.355988 | QAM256 | 14 |
15 | 250750000 | 3.900002 | 36.609653 | QAM256 | 15 |
16 | 258750000 | 3.700001 | 37.355988 | QAM256 | 16 |
17 | 266750000 | 3.799999 | 36.609653 | QAM256 | 17 |
18 | 274750000 | 4.300003 | 37.355988 | QAM256 | 18 |
19 | 282750000 | 4.599998 | 37.355988 | QAM256 | 19 |
20 | 290750000 | 4.800003 | 36.609653 | QAM256 | 20 |
21 | 298750000 | 4.400002 | 37.355988 | QAM256 | 21 |
22 | 306750000 | 4.000000 | 36.609653 | QAM256 | 22 |
23 | 314750000 | 3.799999 | 37.355988 | QAM256 | 23 |
24 | 322750000 | 3.599998 | 36.609653 | QAM256 | 24 |
25 | 330750000 | 3.099998 | 36.386890 | QAM256 | 25 |
26 | 338750000 | 2.599998 | 36.386890 | QAM256 | 26 |
27 | 346750000 | 2.400002 | 36.609653 | QAM256 | 27 |
28 | 354750000 | 2.299999 | 36.386890 | QAM256 | 28 |
29 | 362750000 | 2.400002 | 35.779911 | QAM256 | 29 |
30 | 370750000 | 1.900002 | 36.386890 | QAM256 | 30 |
31 | 378750000 | 1.099998 | 35.779911 | QAM256 | 31 |
32 | 386750000 | 0.700001 | 36.609653 | QAM256 | 32 |
34 | 394750000 | 1.000000 | 36.609653 | QAM256 | 34 |
35 | 402750000 | 1.099998 | 36.609653 | QAM256 | 35 |
36 | 410750000 | 1.000000 | 36.609653 | QAM256 | 36 |
37 | 418750000 | 0.599998 | 36.386890 | QAM256 | 37 |
on 22-12-2021 08:47
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
8 | Locked | 38.983261 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 38.605377 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 37.636276 | 1 | 0 |
12 | Locked | 37.355988 | 1 | 0 |
13 | Locked | 37.355988 | 0 | 0 |
14 | Locked | 37.355988 | 0 | 0 |
15 | Locked | 36.609653 | 1 | 0 |
16 | Locked | 37.355988 | 1 | 0 |
17 | Locked | 36.609653 | 0 | 0 |
18 | Locked | 37.355988 | 1 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 36.609653 | 3 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 36.609653 | 1 | 0 |
23 | Locked | 37.355988 | 0 | 0 |
24 | Locked | 36.609653 | 1 | 0 |
25 | Locked | 36.386890 | 3 | 0 |
26 | Locked | 36.386890 | 2 | 0 |
27 | Locked | 36.609653 | 3 | 0 |
28 | Locked | 36.386890 | 2 | 0 |
29 | Locked | 35.779911 | 9 | 0 |
30 | Locked | 36.386890 | 3 | 0 |
31 | Locked | 35.779911 | 8 | 0 |
32 | Locked | 36.609653 | 4 | 0 |
34 | Locked | 36.609653 | 2 | 0 |
35 | Locked | 36.609653 | 0 | 0 |
36 | Locked | 36.609653 | 3 | 0 |
37 | Locked | 36.386890 | 4 | 0 |
on 22-12-2021 08:48
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 46.270599 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 45.520599 | 5120 KSym/sec | 64QAM | 1 |
3 | 39400000 | 45.020599 | 5120 KSym/sec | 64QAM | 2 |
4 | 32600000 | 45.020599 | 5120 KSym/sec | 64QAM | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 14 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 21 | 0 |
on 22-12-2021 09:01
> Also setup a BQM to record and monitor your incoming circuit www.thinkbroadband.com/ping Once done we can comment on that.
I think I've set that up. I've not seen results, yet.
> Post your power levels, Pre and PostRS errors and Network log as well. Do NOT use screenshots, just copy and paste the information into several posts.
Posted. Nothing in Network log.
on 23-12-2021 14:38
Stats look okay apart from the number of T3's, but they could be historical? When did you last reboot the Hub?
Also post the shared link of your BQM so we can see the state of your circuit.
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on 23-12-2021 17:58
You said in your OP,
"I seem to see this with various devices, some on wired connections"
WiFi connections will by their very nature vary considerably in speed and quality, due to a number of local factors and also because the VM Hubs have very basic WiFi capability. The speeds are only guaranteed for ethernet wired connections.
To establish where the speed loss is happening, you need to do all tests on a single wired device with all other apps and devices disconnected. This will show if it's an external or internal problem. What speeds are you getting this way?
on 27-12-2021 10:34
Hello scallybert
Have you been able to follow the advice given above
Also just wanted to check how things are now
Gareth_L
on 01-01-2022 11:42
Hi Gareth_L,
Not entirely...
One problem I have is that the directly connected PC that I used for BQM is often used with a VPN - which (I guess) interferes with BQM ?
It seemed there was a possibility of having BQM doing it testing 'on the router', but the instructions were different to the router menu options.
Performance over the last few days has been far worse, with iPlayer, etc regularly buffering or worse.
What *seems* to happen, is that the download speed is fairly consistently good (>200Mb), but occasionally down to 60Mb; but the upload speed is a mess. While it's often >20Mb, it will often be about 6Mb, or zero.
I assume the upload issues impact the downloading protocols.
https://care.virginmedia.com/care/check-services gives:
///
There's a broadband issue in your area and our engineers are on the case to fix things. Check back here at any time for updates.
///
but there's no sign of any progress.