Menu
Reply
Fin1988
  • 3
  • 0
  • 0
Joining in
401 Views
Message 1 of 7
Flag for a moderator

Wifi

I Have purchased a 1gig fibre connection and I have a issue so I rang up and got a wifi booster I Ethernet the booster to my pc but I only get a 1 mbps upload and a 200 kbps download

 

 

Can someone pls help thanks

0 Kudos
Reply
jbrennand
  • 33.84K
  • 3.32K
  • 6.43K
Very Insightful Person
Very Insightful Person
366 Views
Message 2 of 7
Flag for a moderator

Re: Wifi

What do you get on a computer/laptop connected to the Hub on a Cat5e/6 ethernet cable?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Fin1988
  • 3
  • 0
  • 0
Joining in
344 Views
Message 3 of 7
Flag for a moderator

Re: Wifi

I get the same 1mbps upload and 200kbos download

0 Kudos
Reply
Fin1988
  • 3
  • 0
  • 0
Joining in
342 Views
Message 4 of 7
Flag for a moderator

Re: Wifi

KBPs

0 Kudos
Reply
Adduxi
  • 6.11K
  • 514
  • 1.58K
Very Insightful Person
Very Insightful Person
328 Views
Message 5 of 7
Flag for a moderator

Re: Wifi

Wired directly to the Hub with a Cat6a cable??  Don’t use the power line adapters. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
jbrennand
  • 33.84K
  • 3.32K
  • 6.43K
Very Insightful Person
Very Insightful Person
319 Views
Message 6 of 7
Flag for a moderator

Re: Wifi

Can you test speeds this way....
__________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Alex_RM
  • 6.71K
  • 347
  • 504
Forum Team
Forum Team
283 Views
Message 7 of 7
Flag for a moderator

Re: Wifi

Hi Fin1988,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear you've had some issues with your speeds. Have you been able to test the speeds as jbrennand has advised?

 

Alex_Rm

0 Kudos
Reply