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Wifi slow and stop

jjean
Joining in

on ‎27-07-2021 17:22

Can someone help,  wifi over last 3 to 4 days keeps going down (average 15 to 20 times a day),  neighbour also same so not my superhub 2,   however when uo I should be getting 200mbps,  I am only getting 30 to 40mbps,   what isthe chance of me getting a hub 3,  thanks

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎27-07-2021 17:37

Are wired connections also affected? If you don't know, please check.

It's helpful to establish whether this is a broadband problem (affecting wired & wireless) or just a WiFi problem.

If you don't already have one, can you please set up a free BQM which will monitor your broadband 24/7 at no cost, and provide excellent evidence/diagnosis of connection issues. Once you've got one, pop a link to your live graph in here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jjean
Joining in
In response to japitts

on ‎27-07-2021 20:08

Thanks, it is the same for wired connections,  signal goes and so does connection.  I have created a bqm so will wait to see results

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Tom_F
Forum Team (Retired)
Forum Team (Retired)
In response to jjean

on ‎29-07-2021 17:48

Hi jjean, thanks for getting in touch.

 

I'm sorry to hear you've had problems with WiFi and wired connections. I wasn't able to look into this using your forum details alone on this occasion. So we can get any problems sorted out asap I'll contact you via PM to confirm a few details - just look out for the purple envelope & we'll take it from there.

 

Tom  

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