on 27-07-2021 17:22
Can someone help, wifi over last 3 to 4 days keeps going down (average 15 to 20 times a day), neighbour also same so not my superhub 2, however when uo I should be getting 200mbps, I am only getting 30 to 40mbps, what isthe chance of me getting a hub 3, thanks
on 27-07-2021 17:37
Are wired connections also affected? If you don't know, please check.
It's helpful to establish whether this is a broadband problem (affecting wired & wireless) or just a WiFi problem.
If you don't already have one, can you please set up a free BQM which will monitor your broadband 24/7 at no cost, and provide excellent evidence/diagnosis of connection issues. Once you've got one, pop a link to your live graph in here.
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on 27-07-2021 20:08
Thanks, it is the same for wired connections, signal goes and so does connection. I have created a bqm so will wait to see results
on 29-07-2021 17:48
Hi jjean, thanks for getting in touch.
I'm sorry to hear you've had problems with WiFi and wired connections. I wasn't able to look into this using your forum details alone on this occasion. So we can get any problems sorted out asap I'll contact you via PM to confirm a few details - just look out for the purple envelope & we'll take it from there.
Tom