on 19-07-2021 18:01
Hi, please can someone help? See below:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 291000000 | 4.3 | 40 | 256 qam | 20 |
2 | 139000000 | 3.5 | 38 | 256 qam | 1 |
3 | 147000000 | 3.5 | 38 | 256 qam | 2 |
4 | 155000000 | 3.7 | 40 | 256 qam | 3 |
5 | 163000000 | 3.9 | 40 | 256 qam | 4 |
6 | 171000000 | 3.9 | 40 | 256 qam | 5 |
7 | 179000000 | 3.7 | 40 | 256 qam | 6 |
8 | 187000000 | 3.9 | 40 | 256 qam | 7 |
9 | 195000000 | 4 | 40 | 256 qam | 8 |
10 | 203000000 | 4 | 40 | 256 qam | 9 |
11 | 211000000 | 4 | 40 | 256 qam | 10 |
12 | 219000000 | 4 | 40 | 256 qam | 11 |
13 | 227000000 | 3.7 | 40 | 256 qam | 12 |
14 | 235000000 | 3.7 | 40 | 256 qam | 13 |
15 | 243000000 | 3.9 | 40 | 256 qam | 14 |
16 | 251000000 | 3.7 | 40 | 256 qam | 15 |
17 | 259000000 | 4.1 | 40 | 256 qam | 16 |
18 | 267000000 | 4.1 | 40 | 256 qam | 17 |
19 | 275000000 | 4.1 | 40 | 256 qam | 18 |
20 | 283000000 | 3.9 | 40 | 256 qam | 19 |
21 | 299000000 | 5.1 | 40 | 256 qam | 21 |
22 | 307000000 | 4.9 | 40 | 256 qam | 22 |
23 | 315000000 | 5.5 | 40 | 256 qam | 23 |
24 | 323000000 | 5.9 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 293 | 0 |
2 | Locked | 38.9 | 162 | 0 |
3 | Locked | 38.9 | 827 | 0 |
4 | Locked | 40.3 | 147 | 0 |
5 | Locked | 40.3 | 265 | 0 |
6 | Locked | 40.9 | 129 | 0 |
7 | Locked | 40.3 | 164 | 0 |
8 | Locked | 40.3 | 160 | 17 |
9 | Locked | 40.3 | 145 | 0 |
10 | Locked | 40.3 | 112 | 0 |
11 | Locked | 40.3 | 113 | 0 |
12 | Locked | 40.3 | 194 | 0 |
13 | Locked | 40.3 | 181 | 0 |
14 | Locked | 40.9 | 146 | 0 |
15 | Locked | 40.9 | 214 | 0 |
16 | Locked | 40.9 | 697 | 0 |
17 | Locked | 40.9 | 240 | 0 |
18 | Locked | 40.9 | 208 | 0 |
19 | Locked | 40.9 | 242 | 0 |
20 | Locked | 40.3 | 265 | 0 |
21 | Locked | 40.3 | 259 | 0 |
22 | Locked | 40.9 | 289 | 0 |
23 | Locked | 40.3 | 335 | 0 |
24 | Locked | 40.3 | 290 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800233 | 46 | 5120 | 16 qam | 6 |
2 | 39400127 | 46.5 | 5120 | 16 qam | 4 |
3 | 46200162 | 46.8 | 5120 | 16 qam | 3 |
4 | 32600336 | 46.3 | 5120 | 16 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
Primary Downstream Service Flow
SFID | 49584 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 49583 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 19-07-2021 18:02
Network Log
Time Priority Description
19/07/2021 16:55:51 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 22:23:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 10:09:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 21:26:32 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 08:24:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 10:21:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:00:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 10:21:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 00:01:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 22:21:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/06/2021 21:16:14 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/06/2021 20:02:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 17:43:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 06:38:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 21:28:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 21:28:31 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/06/2021 02:29:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/06/2021 01:58:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/06/2021 15:26:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/06/2021 13:58:33 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 19-07-2021 18:41
on 20-07-2021 19:59
hi, as above the internet keeps cutting out.
I will try as you have suggested, thank you
on 21-07-2021 07:11
The poor upstream modulation is accompanied by quite a few T3 timeouts. One of the downstream channels has uncorrectable (post-RS) errors breaking through. Depending on how fast those are cropping up that may be a problem. I suspect that a technician may be needed.
on 22-07-2021 10:12
Hi @emilyseg,
Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing ongoing drop outs with your connection. This is definitely not the service we want our customers to experience.
I was able to locate your account and run some further checks for you. I cannot see any area issues that would be impacting your connection, nor any power level issues that could be causing this either.
In this case, I would advise you to complete a Pin-Hole Reset as @jbrennand suggested and set up a BQM chart to keep an eye on your drop outs. One the BQM is set up, please monitor your connection for 24 hours, so we can see how your connection is doing.
Please keep us updated on how you get on.