When I joined Virgin I had generally good wifi signal that reached the whole of the house. While I accept that it won't reach full signal everywhere, it was usable and getting at least 20Mbps at the furthest point (i'm on Vivid 200), the problem has occurred over the last two weeks where the wifi in the bedroom has gone from 50/20 to less than 10 or even zero and dropping connection.
They did fix something in the area a couple of days ago but that didn't improve anything. I've tried lots of things, several resets, hiding SSIDs, unhiding SSIDs, using Guest to connect, disabling Guest nothing has worked. What else can I do to improve things? Do I need a new router? I don't really like the idea of buying a new one just so I can get my wifi back to where it was, as it was very usable a few weeks ago.
Have you tested the connection on an ethernet cable device connected directly into the Hub - if not - do so and report back. In the meantime..
Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box.
If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read,& don’t include personal data or MAC addresses - blank them out.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.