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woz71
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Wifi Peak Time Speed

I am paying for 200mbs but only seem to get that out of peak times , if i test using speedtest.net at 2 in the morning i get over 200mbs but from about 4pm till late i am lucky to get 50mbs , i had monitored this for a few weeks and the slow speeds were quite consistent , i raised this with VM and they promptly sent out an engineer who when tested inside my property got 200mbs , i then tested on my device and got 200mbs whilst he was there (so he left saying there was no problem ) but less than a week later this dropped down to max 50mbs and its been the same since he left (approx a month ago) i too am now getting a little peeved by not getting what i pay for , i also have a powerline adapter for use in the garage and even with that only get max 50mbs , sometimes the wifi is better than the wired connection which i cant understand but never goes above 50mbs, i can get 200mbs all over the house with wifi at 2am but in normal usage times only get max 50 unless i use the pc next to the SH3 which is wired with a 2m ethernet cable (this always gets 200mbs regardless of time ) i am not bothered if it drops slightly during peak but only getting a quarter of what i pay for when i/we would usually use it i think is a little poor (especially with prices rising and service declining)

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Message 2 of 11
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Re: Wifi Peak Time Speed

Really sorry to hear about this woz71,

 

I'd like to look into this for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J


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Re: Wifi Peak Time Speed

Many thanks for getting back to me, Smiley Happy

 

I've located your account information and your equipment levels, etc., all appear to be within range at the moment. 

 

Have things since improved for you at all?

 

Nat_J


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woz71
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Message 4 of 11
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Re: Wifi Peak Time Speed

Just checked today (Thurs) at 4PM and it is now giving me 200Mbs (Approx) but will continue to check over the next few days

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Message 5 of 11
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Re: Wifi Peak Time Speed

Many thanks for updating woz71,

 

Let me know if you'd like for me to check anything further for you.

 

Nat_J


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woz71
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Message 6 of 11
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Re: Wifi Peak Time Speed

Hi Nat_J

I have been monitoring over the last few days with speedtest.net on a samsung s7 edge and am getting quite shocking results (see below )

Sat 17th Feb at 9:30 am 31.29 Mbs

Sat 17th Feb at 15:30 57.01 Mbs

Sat 17th Feb at 19:00 31.09 Mbs

Sun 18th Feb at 2am 30.29 Mbs

Sun 18th Feb at  6am 37.08 Mbs

Sun 18th Feb at  8am 41.59 Mbs

Sun 18th Feb at  10:30am 39.49 Mbs

Sun 18th Feb at  11:45am 75.45 Mbs

Sun 18th Feb at  13:30 210.59 Mbs

Sun 18th Feb at  16:30 39.07 Mbs

Mon 19th Feb at 4:30am 41.09 Mbs

Mon 19th Feb at 15:45 102.73 Mbs

Tues 20th Feb at 5:45am 30.98 Mbs

Tues 20th Feb at 15:30 216.44 Mbs

Wed 21st Feb at 5:30am 26.34 Mbs

Wed 21st Feb at 16:00 134.04 Mbs

 

all tests were done using the virgin media host in leicester but i have tried with other speedtest.net hosts with very similar results 

 

 

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woz71
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Message 7 of 11
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Re: Wifi Peak Time Speed

forgot to mention that all the above tests were done in the same room as the SH3 with clear line of sight approx 3 feet away from the SH3
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Message 8 of 11
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Re: Wifi Peak Time Speed

Thanks for the update woz71,

 

Have you since tried Changing your Virgin Media Hub's wireless channel?

 

Nat_J


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Message 9 of 11
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Re: Wifi Peak Time Speed

I have tried this before but not since opening this thread so will try changing channel and monitor over the next few days again

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Message 10 of 11
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Re: Wifi Peak Time Speed

Thanks for updating woz71,

 

I've sent you a private message so that we can discuss this further.

 

Nat_J


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