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iduxbury
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WiFi and wired speed issues

Hello

Been having a few speed issues over the last few days on both wired and wireless connections to the HUB3.

Currently getting between 5 and 10Mbps on both. Contract is a M200.

I have done a pin hole reset and nothing has improved. Also checked all connections are 'pinched up' tight, I also captured the diagnostic data last night, when I checked this morning nothing much has changed. Data Below.

Can anyone see where the issues are!!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-734256 qam1
2147000000-7.735256 qam2
3155000000-6.936256 qam3
4163000000-7.536256 qam4
5171000000-738256 qam5
6179000000-7.437256 qam6
7187000000-7.537256 qam7
8195000000-7.238256 qam8
9203000000-8.238256 qam9
10211000000-7.737256 qam10
11235000000-9.437256 qam13
12243000000-8.237256 qam14
13251000000-8.937256 qam15
14259000000-837256 qam16
15267000000-7.438256 qam17
16275000000-7.938256 qam18
17283000000-7.538256 qam19
18291000000-8.238256 qam20
19299000000-7.438256 qam21
20307000000-838256 qam22
21315000000-6.538256 qam23
22323000000-837256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.93000939224
2Locked35.531813444075
3Locked36.37750024545
4Locked36.6322004154
5Locked38.622027499
6Locked37.69269759
7Locked37.354381180
8Locked38.218547375448573
9Locked38.26354395943458
10Locked37.95459446757741
11Locked37.61869383
12Locked37.69631
13Locked37.34100
14Locked37.64050
15Locked38.93700
16Locked38.64210
17Locked38.64310
18Locked38.64890
19Locked38.95390
20Locked38.65390
21Locked38.94950
22Locked37.66450

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000005.1512064 qam1
2537000005.1512064 qam2
3462000005.1512064 qam3
4394000005.1512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000 Network Log

 

 

Network Log

Time Priority Description

17/05/2020 07:53:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2020 07:53:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2020 07:52:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2020 07:52:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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DJ_Shadow1966
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Re: WiFi and wired speed issues

Hello

You downstream power levels are too low also shows up as post RS errors and you have quite a few, in case like this I would go around and make sure that all of the coaxial connectors to all VM equipment are finger tight, then power off router for 30 secs and back on, Recheck you stats if the power levels are still in the same levels then an engineer will be required to fix the issue.

Regards Mike

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iduxbury
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Re: WiFi and wired speed issues

Hi Mike,

Thanks for your reply. Just gone around the house checking everything and making sure all cables are tight. Also rebooted the router, power levels appear the same when i refreshed the data. No change in Mbps on either wired or wifi connection.

Regards

Ian

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DJ_Shadow1966
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Re: WiFi and wired speed issues

Hello

Yep looks like an engineer is needed if you wait for a VM staff member they will pick up the post, or VM have a text service, Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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Katie_WT
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Re: WiFi and wired speed issues

Cheers @iduxbury

 

Welcome to our Community and thanks for your first post - sorry that you're having some issues with your broadband at the moment; we do appreciate you doing the checks that our user @DJ_Shadow1966

 

I have located your account and since you have already done the checks with no joy, we will indeed need to get a technician out for you. I'll pop you a Private Message so we can go through security and get one booked in for you. Please look out for a Purple Envelope and pop me a reply when you can. 

Cheers

Katie - Forum Team


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Katie_WT
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Re: WiFi and wired speed issues

Cheers for your Private Message there Ian 🙂 

 

The slot has been booked for you - if you need to change it for any reason, please feel free to pop back here or check via your online account 

 

Please don't hesitate to let us know how the visit goes. 

 

Thanks again and stay safe. 

Katie - Forum Team


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