We’ve moved home in the last 7 months and have had nothing but issues with our wifi connection, mostly ok with devices however whenever my wife is working from home there are issues with our wifi dropping out. The speeds we are getting are consideredably lower than the 350 we’re paying for. Our last engineer callout replaced the hub but said our house walls were the issue.
Are connections on ethernet cables stable and fast? If you dont know can you test it.
If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better wireless kit 🙂
To address the wifi issues, VM now supply “wifi Pods” (not “boosters”). Pods are free to “some customers” (1GB & UOoomph) and worth trying then - but most will be charged £5/month and right now they dont have enough supplies to provide them - unless you have a demonstrable wifi issue.
And at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi problems.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.