Wi-Fi speed on 1GB

[sengtswan]

What speeds are people getting on their Wi-Fi with the 1GB package? I am struggling to get over 80mbps on both my fire stick and iPhone 14, I have 2 Wi-Fi pods both located around 3 metres apart with the hub just above them, I struggle to crack 100mbps when iPhone is next to the hub. Wired speed is 920mbps.

[carl_pearce]

Which HUB do you have?

HUB 4 = WiFi-5

HUB 5 - WiFi-6

WiFi Pods are not WiFi-6 so they won't be able as fast as a HUB 5 regardless!

[Daniel_Et]

Hi @sengtswan 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

The minimum guaranteed download speed for the Gig1 package is 565 Mbps, which you're exceeding on a wired connection.

How have things been since you posted on a wireless connection? Advice on how to fix slow internet speeds can be found here. 

Please pop back to us whenever you're ready and we'll do our very best to help.

If you could also answer the question posed by @carl_pearce, that'd be much appreciated.

Regards,
Daniel