Why is my 200 mbps providing only 20mbps

[Lenny1234]

I ony get a tenth of the advertized speed and find the technical support from Virgin either providing a load of reasons why it only gives 20mbps, not very believable such as it being due to having a wired printer into the back of my hub or having 11 devices connected on the nextwork, or either very incompetent.

Could a wired printer or having 11 devices reduce my speed by so much? 2 of the devices are tuned off most of the time and the rest are just Firesticks, Laptop, printer, CCTV, phone's and a nest device

[jbrennand]

What speed do you get on the Laptop when its connected to the Hub on a Cat5e/6/7 cable?

[Serena_C]

Hi @Lenny1234

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the sluggish speeds you are experiencing, I'm sorry to hear your connection is slow - that is not ideal. What speed are you getting when you connect a laptop via ethernet cable and run a speed test virg.in/speedtest? This will enable us to decipher if the issue lies with your WiFi or with the speeds being sent.

Have you taken a look at virg.in/speedtest for more information on how to improve your speeds?

Kind regards,

Serena