on 06-12-2021 10:38
Hello,
So on 23 Nov I upgraded all my VM services. Part of this was to upgrade from M350 to M500.
My SH3 is still showing my old config/settings for M350
I know my upload will not increase but when I can I expect my download/SH3 config to change?
I've done some reboots etc on the SH3 with no change from what I can see.
Thanks
on 06-12-2021 10:42
on 06-12-2021 10:56
Thanks Iotharmat,
Nope not a Volt upgrade. My new package is called the "Bigger bundle"
on 06-12-2021 11:11
on 07-12-2021 18:33
Thanks again, will wait for a mod as when I called up they thought woudl only kick in on the next monthly bill, which sounds a little odd to me.
on 07-12-2021 19:37
Hi @FlashPan
If it isn't a Volt upgrade then they are usually actioned immediately if done over the phone, if online it usually takes a few days.
Your picture confirms the speed hasn't been increased.
Has you online contract been updated to show the M500 broadband?
You can check by logging into My Virgin Media at the top of the page.
As far as I know you only need to wait for your next billing date for downgrades to be applied, not .upgrades
You could call up and ask VM to send the new configuration to your hub (go through Retentions - thinking of leaving us) or wait a couple of days for Forum Staff to pick this up.
on 07-12-2021 19:52
Cheers newapollo,
Yep my new contract shows M500 but on the main splash/landing page "my package" is still showing M350
Will wait for a mod, as will not have much time at the mo to call in during the day.
Thanks
on 08-12-2021 10:37
All sorted. Had som etime and called in, the upgrade was sent down to the SH3
Cheers
on 08-12-2021 13:11
Hi again @FlashPan
That's brilliant news.
Thanks for the update.
on 10-12-2021 13:22
Hi FlashPan
Good news
We are happy its been resolved for you
If you need anything else we are all here to help
Gareth_L