on 05-01-2022 17:17
Lastnight i set up my new Hub4 and now my wifi pods wont connect (previously had hub 3).
I called virgin on the advice from people here to see if they can provision the pods to work with new hub. Well the guy on the phone said it has to be someone from the technical team that has to do that for me & that someone from there will call me within 24 hours ?
Just wondering how long should i wait before calling back again :(.
Do they usually phone you or is this just something they tell you ?
on 05-01-2022 17:18
Juat to add, we really need the pods to get wifi in at least 3 of the bedroom as at the moment with juat the hub 4 rooms of the house are dead- spots!
on 05-01-2022 17:23
on 05-01-2022 19:35
Thank you so much i will do that
on 06-01-2022 10:26
Well that was another waste of time!
Apart from the fact the man i was talking to could barely speak english and couldnt understand what i was asking him to do.
When he managed to figure out what i was asking he juat kept wanting to run through the trouble shooting faq's that ive already tried twice over and ive also checked the router settings etc. I told him its something you need to do at your end not mine......
How many times do u need to phone Virgin before someone properly helps :(.
Im paying more per month now for less of a signal & my partner cant work from home from any of the bedrooms now either so its impacting his work.
How long after upgrading do you have to cancel ?
on 06-01-2022 11:16
And STILL NO call back from the 'technical team' either
on 06-01-2022 11:21
on 06-01-2022 11:31
Yes im on the gig 1 broadband package. So i have access for free i believe?
on 06-01-2022 14:07
on 06-01-2022 20:56
Great, i cant get a signal on the other box in my room, so no tv can be watched in there either. It mustve relied on the wifi pod too.
I really hope someone does see this and helps 😞