Volt upgrade

[Tilliersensign]

I signed up for the volt upgrade as I am a virgin media broadband and TV customer and an O2 mobile user, I have had the increase in mobile data on O2 but not the increase in broadband as I had m200 before and it still says that is what I had.

[karbry]

I am in the same position, O2 have done their part, Virgin Media not so much....

[Gazza0210]

I’m in the same boat. 

just been told by virgin that you have to be on a supercharge volt tariff to be eligible which is nowhere in the advertising. Of course moving to one of those tariffs is more money. 

what a scam. 

[Hayley_S]

Hello @Tilliersensign,

Welcome back! Thanks for posting.

I am sorry to see that you are not happy with the upgrade.

Did you sign up for the supercharged tariff?

Many thanks,

[Tilliersensign]

I was on the M200 speed but have just upgraded to M350 but now in the advert does it mention about signing up to the supercharged tarriff

[Gareth_L]

We are sorry about that Tilliersensign ^GT