on 05-01-2022 18:10
I'm eligible for Volt upgrades. My o2 mobile data has been doubled but I'm still waiting for my virgin broadband to be upgraded ro the next available package (100mb-200mb).
How long does this usually take and is there a Volt team I can speak to?
Thanks
Answered! Go to Answer
on 05-01-2022 18:31
O2 updates are pretty immediate, however the VM upgrade will take at least 14 days. It is also imperative both accounts are in the EXACT same name and address etc. If not, the Volt upgrade will not work
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on 05-01-2022 18:31
O2 updates are pretty immediate, however the VM upgrade will take at least 14 days. It is also imperative both accounts are in the EXACT same name and address etc. If not, the Volt upgrade will not work
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 08-01-2022 11:08
Hi Nelly79
Thanks for posting and welcome to the community. Thanks Adduxi also for helping and confirming the 14 days and also the name/address needing to be the same.
Has it been 14 days?
Kind regards,
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on 10-01-2022 15:00
Hi John,
Thanks for your message. It's been 15 days but unfortunately no upgrade yet.
Both accounts are in my name and have the same billing address.
Thanks
on 12-01-2022 15:25
Hi there @Nelly79
I am so sorry to hear that your updates have still not happened!
I'd be happy to look into this for you.
I will send you a PM now so we can investigate, please look out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.