Volt M200 to M350 Upgrade. No speed increase

[johnvrgin]

I recently upgraded my M200 to Volt M350.  However I still get max speed of only 220Mbps.  I have tried resetting my VM router and rebooting that multiple times  ..but speed never goes above 220 Mbps (which was the speed for my previous package). 

I tried the support and they said it is NOT an issue unless the speed is below 180Mbps (50% below advertised speed)!!

Any suggestions?  It is a new contract still in the colling period ..should I terminate and go somewhere else?

[Adduxi]

The VOLT upgrade takes 14 days to take effect on the VM side.  The O2 upgrades are fairly instant.  However make sure the account names on both accounts are EXACTLY the same, or it will not work. 

To confirm the tier you are on, go to the Configuration tab on the Hub's status page, and the Primary Downstream Service Flow, will show the speed set for your Hub. 

[John_GS]

Hi johnvrgin

Thanks for posting. Have you logged in to your online account to see what speed you're on?

Thanks Adduxi for commenting you are indeed right about the timescales.

Kind regards,

[johnvrgin · Accepted solution]

I think I found the problem.  Since I was running HUB3 on Modem mode ..I had a Netgear NightHawk router to manage the WiFi and the rest of the LAN connections ..and it appears that it was throttling the speed ...and had to disable QOS ...now I am getting 400 Mbps !!

[Tom_W1]

Hi @johnvrgin, thanks for your reply.

That's great news that you appear to be getting higher speeds now following the upgrade.

Please let me know if you need any further help with this, but if not take care and all the best.

Regards