Volt M200 Upgrade

[rcranswick]

Hello,

I was previously on M100 Broadband. No problems there, it's very stable. I have just upgraded to Volt M200. I was advised it had been done yesterday and, indeed, my account shows Volt M200 as my broadband package. 

However, I am still only getting 100meg. I have restarted my router too. 

Here are the service flow stats

Primary Downstream Service Flow

SFID	32650
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	32629
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[carl_pearce]

Looks like your HUB hasn't received a new config file as yet.

[rcranswick]

That's what I figured. I was hoping someone could tell me how long it takes for the config to come down.

[carl_pearce]

Usually at the point your new contract starts.

Are you getting a new HUB aswell?

[rcranswick]

Not that I know of. Oh well, just wait and see I guess. My account says I'm on M200 so I thought the config would have been done at the same time. 

[rcranswick]

Any Virgin Media people around to assist please?

Thanks. 

[rcranswick]

This is crazy. Just got the config pushed down to my router and I get lower speeds than I did on M100. 

M100 was a solid 100+ meg all the time. 

Upgrade to Volt M200 and it's dropped to between 70 and 90 meg. 

rimary Downstream Service Flow

SFID	32650
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	32629
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

515000000

Locked

Ranged Upstream Channel (Hz)

39400017

Locked

Provisioning State

Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	12.8	40	256 qam	36
2	235000000	13.6	40	256 qam	13
3	243000000	13.6	40	256 qam	14
4	251000000	13.8	40	256 qam	15
5	259000000	13.6	40	256 qam	16
6	267000000	13.6	40	256 qam	17
7	275000000	13.6	40	256 qam	18
8	283000000	13.8	40	256 qam	19
9	291000000	13.6	40	256 qam	20
10	299000000	14	40	256 qam	21
11	307000000	14	40	256 qam	22
12	315000000	14	40	256 qam	23
13	323000000	14.1	40	256 qam	24
14	331000000	14.1	40	256 qam	25
15	339000000	14	40	256 qam	26
16	347000000	13.9	40	256 qam	27
17	355000000	13.8	40	256 qam	28
18	363000000	13.6	40	256 qam	29
19	371000000	13.9	40	256 qam	30
20	379000000	14	40	256 qam	31
21	387000000	14.1	40	256 qam	32
22	491000000	12.8	40	256 qam	33
23	499000000	12.6	40	256 qam	34
24	507000000	12.5	40	256 qam	35

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	0	0
2	Locked	40.3	5	0
3	Locked	40.9	4	0
4	Locked	40.3	5	0
5	Locked	40.9	4	0
6	Locked	40.9	5	0
7	Locked	40.9	4	0
8	Locked	40.9	6	0
9	Locked	40.9	5	0
10	Locked	40.9	3	0
11	Locked	40.3	6	0
12	Locked	40.3	5	0
13	Locked	40.3	4	0
14	Locked	40.3	6	0
15	Locked	40.9	5	0
16	Locked	40.3	4	0
17	Locked	40.3	5	0
18	Locked	40.3	4	0
19	Locked	40.3	4	0
20	Locked	40.3	5	0
21	Locked	40.3	6	0
22	Locked	40.9	0	0
23	Locked	40.3	12	0
24	Locked	40.9	6	0

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400017	36.5	5120	64 qam	10
2	25799996	36.5	5120	64 qam	12
3	32600019	36.5	5120	64 qam	11
4	46199981	36.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[carl_pearce]

Your power levels are too high and will need adjusting with a either an engineer visit or one of these:

[rcranswick]

All sorted. Switched absolutely everything off for a few minutes. Then switched on Router, Switch and then devices.

Now getting max speeds.

I've added an attenuator for good measure but not needed it before.

Thanks.

[carl_pearce]

Fair enough.

Your power levels should be between -6 and +10dBmV.

Not sure what they are now?