Volt 500 only getting ~300Mbps

[CaptainMustard]

Hi,

Any suggestions what might be limiting the speed?

Done various speed tests and only get just above 300 never near 500.

Tried the obvious wired/wireless, rebooted hub 3 (more than once)

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	1.2	37	256 qam	1
2	146750000	1.2	38	256 qam	2
3	154750000	1	37	256 qam	3
4	162750000	0.7	37	256 qam	4
5	170750000	0.5	37	256 qam	5
6	178750000	0.4	37	256 qam	6
7	186750000	0.2	37	256 qam	7
8	194750000	0.2	37	256 qam	8
9	202750000	0.4	38	256 qam	9
10	210750000	0.5	37	256 qam	10
11	218750000	0.9	37	256 qam	11
12	226750000	1.2	37	256 qam	12
13	234750000	1	38	256 qam	13
14	242750000	0.9	38	256 qam	14
15	250750000	0.7	38	256 qam	15
16	258750000	0.2	38	256 qam	16
17	266750000	0	38	256 qam	17
18	274750000	-0.2	38	256 qam	18
19	282750000	-0.2	38	256 qam	19
20	290750000	-0.2	37	256 qam	20
21	298750000	0	37	256 qam	21
22	306750000	0.2	38	256 qam	22
23	314750000	0.5	38	256 qam	23
24	322750000	0.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	45	0
2	Locked	38.6	30	0
3	Locked	37.6	33	0
4	Locked	37.6	51	0
5	Locked	37.6	140	0
6	Locked	37.6	152	0
7	Locked	37.6	272	0
8	Locked	37.6	214	0
9	Locked	38.6	43	0
10	Locked	37.6	40	0
11	Locked	37.6	59	0
12	Locked	37.6	133	0
13	Locked	38.6	33	0
14	Locked	38.6	36	0
15	Locked	38.6	26	0
16	Locked	38.6	18	0
17	Locked	38.6	24	0
18	Locked	38.6	16	0
19	Locked	38.6	21	0
20	Locked	37.6	50	0
21	Locked	37.6	43	0
22	Locked	38.6	24	0
23	Locked	38.6	15	0
24	Locked	38.9	15	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699932	41.3	5120	32 qam	6
2	39400000	41	5120	32 qam	8
3	46200000	41.3	5120	32 qam	7
4	60300220	41.3	5120	32 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log
Time Priority Description
25/01/2022 13:28:51 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:54:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 19:32:34 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 17:21:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2022 12:39:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 20:57:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 21:03:4 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:57:53 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:57:30 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:47:36 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:40:11 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:39:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 20:38:49 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 12:22:59 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 12:22:51 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 08:00:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2022 07:59:55 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[CaptainMustard]

The Tech replaced the Hub 3 with a Hub 4 and things seem better on the BB quality trace and router stats.

See how it goes! Thanks All

[Zach_R]

Hi @CaptainMustard,

Thank you for the update. I'm glad to hear that things have now improved.

Please do let us know if there's anything more that we can help you with today.

Thanks,