on 21-04-2022 14:39
Hi, I'm getting download speeds as low as 45mb on my vivid 500 connection. Spinning circles when we're watching TV and Movie apps at various times of the day. I think I've done the below correctly, any advice would be appreciated:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 9.5 38 256 qam 1
2 147000000 9.5 38 256 qam 2
3 155000000 9.5 38 256 qam 3
4 163000000 9.4 38 256 qam 4
5 171000000 9.4 38 256 qam 5
6 179000000 9 38 256 qam 6
7 187000000 9 38 256 qam 7
8 195000000 8.9 38 256 qam 8
9 203000000 8.3 38 256 qam 9
10 211000000 8.3 38 256 qam 10
11 219000000 7.9 38 256 qam 11
12 227000000 7.6 38 256 qam 12
13 235000000 7.5 38 256 qam 13
14 243000000 7.8 38 256 qam 14
15 251000000 7.6 38 256 qam 15
16 259000000 8 38 256 qam 16
17 267000000 8 38 256 qam 17
18 275000000 7.9 38 256 qam 18
19 283000000 8 38 256 qam 19
20 291000000 8 40 256 qam 20
21 299000000 8.8 38 256 qam 21
22 307000000 9 38 256 qam 22
23 315000000 8.5 38 256 qam 23
24 323000000 8.1 38 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 1055 656
2 Locked 38.6 1021 837
3 Locked 38.6 940 1230
4 Locked 38.9 803 1103
5 Locked 38.6 768 2099
6 Locked 38.9 762 1367
7 Locked 38.6 737 455
8 Locked 38.9 624 1691
9 Locked 38.9 616 1574
10 Locked 38.6 625 828
11 Locked 38.9 591 2436
12 Locked 38.6 625 1552
13 Locked 38.9 550 1010
14 Locked 38.9 449 919
15 Locked 38.9 432 946
16 Locked 38.9 356 1003
17 Locked 38.9 286 1861
18 Locked 38.9 261 871
19 Locked 38.9 228 849
20 Locked 40.3 227 964
21 Locked 38.6 224 936
22 Locked 38.9 172 779
23 Locked 38.6 161 1582
24 Locked 38.6 161 785
Upstream
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400268 39.3 5120 64 qam 7
2 46200273 39.8 5120 64 qam 3
3 53700322 40.5 5120 64 qam 2
4 60300351 41 5120 64 qam 1
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 0 0
Network Log
Time Priority Description
21/04/2022 12:32:37 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 10:12:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:49:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:48:56 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:48:56 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:42:25 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:42:25 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:35:56 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:35:56 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:29:53 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:29:53 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:24:9 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:24:9 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:19:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:18:35 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:18:35 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:13:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:12:58 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:12:58 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:07:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 21-04-2022 15:13
on 21-04-2022 15:52
Thanks very much for the quick and detailed response John. I will run through those checks and report back. It is happening on both. We have a Sony Bravia TV connected directly to the hub via ethernet. We quite frequently get dropped connection messages or spinning circles when watching apps etc. The same on the WiFi linked TV in the bedroom.
on 21-04-2022 16:01
on 21-04-2022 16:29
Thanks John.
Which IP address should I include for the monitor? I can hook a laptop up and leave that on?
on 21-04-2022 16:53
on 22-04-2022 15:42
Hi John,
I done the reset on the router. When it restarted the WiFi wouldn't work and I ended up having to do the 10 minute hub reset routine. Anyway. Network Log below. I note it's still showing data from the 20th, is that correct?
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Network Log
Time Priority Description
22/04/2022 14:24:6 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2022 13:41:15 notice NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 12:32:37 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 10:12:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:49:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:48:56 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:48:56 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:42:25 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:42:25 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:35:56 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:35:56 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:29:53 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:29:53 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:24:9 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:24:9 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:19:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 07:18:35 critical TFTP Request Retries exceeded, CM unable to register
20/04/2022 07:18:35 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 25-04-2022 08:46
Had the same issues trying to watch STV and Channel 5 players last night on the TV connected by LAN. Spinning circles and no Internet connection error messages. Mostly between 7 - 9 pm 🙁
on 27-04-2022 08:54
HI DC,
Thank you for getting in touch with us here on the Community.
We are sorry to hear you have been experiencing some issues with your service.
I have taken a look and can see that you are currently speaking with a colleague via private message. They will be able to assist you further from there but do please update the thread with the outcome of the chat.
Thank you
on 27-04-2022 11:16
Hi Nat,
To my knowledge John is not a VM employee, although he is a very insightful and helpful person. I would appreciate a colleague taking a look. I did receive a PM about average speeds on a different thread but that's something quite different. If you take a look at the chart I have linked in an earlier post you will see some of the activity on connection over the last few days of which John has pointed out some issues of interest.