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stevef8
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Vivid 350 new install SLOOOOW speed

Hi, 

New here, really need a hand, can somebody check out the details below and let me know if something doesn't look right please?

I upgraded to the Player bundle (TV, BB and Phone) with Vivid 350 on Hub 3, from Vivid 200 on the Hub 2ac which gave me speeds of over 200Mbps and now I only get 46Mbps, testing through a wired or wireless connection. My Mac has a Gigabit port so shouldn't be any issues getting the maximum speed. I get that you don't always get max speed due to time of day, how many users etc. but this is a bit ridiculous. Tried calling CS but they haven't helped at all.

Any help would be great, details below...

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
45800031
Locked
Provisioning State
Online

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1298750000637256 qam21
2138750000-335256 qam1
3146750000-2.235256 qam2
4154750000-1.235256 qam3
5162750000-235256 qam4
61707500000.536256 qam5
7178750000-1.437256 qam6
81867500001.237256 qam7
9194750000-0.937256 qam8
102027500000.536256 qam9
112107500000.231256 qam10
12226750000224256 qam12
13234750000-0.737256 qam13
142427500002.537256 qam14
15250750000037256 qam15
162587500002.536256 qam16
17266750000237256 qam17
18274750000236256 qam18
192827500004.437256 qam19
20290750000237256 qam20
213067500003.537256 qam22
223147500005.436256 qam23
233227500005.636256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.3470
2Locked35.7393374562
3Locked35.79440263
4Locked35.548466790
5Locked35.532310128
6Locked36.613468819135
7Locked37.61324772
8Locked37.6119188
9Locked37.31001100
10Locked36.653917
11Locked31.91919723519299858
12Locked24.188512755093
13Locked37.324257
14Locked37.61601
15Locked37.31960
16Locked36.61630
17Locked37.3610
18Locked36.6970
19Locked37.6550
20Locked37.3590
21Locked37.3560
22Locked36.6840
23Locked36.6650

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1458000315.1512064 qam1
2537000005.1512064 qam4
3274000095.1512064 qam3
4357999985.1512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
gvca69834ncxv9873254k;fg87dsfd;kfoA


Primary Downstream Service Flow
SFID28540
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID28539
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

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jb66
Alessandro Volta
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Message 2 of 8
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Re: Vivid 350 new install SLOOOOW speed

Your upstream is too high and you have ingress on channel 11 and 12.

 

If your fittings are tight you will need a technician 

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stevef8
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Message 3 of 8
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Re: Vivid 350 new install SLOOOOW speed

Hi Alessandro, 

Thanks for replying, it's strange because my vivid 200 worked fine up to plugging in the new kit and I didn't disturb the wall socket...

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stevef8
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Re: Vivid 350 new install SLOOOOW speed

So after being on the phone for over an hour, of mostly awkward silence, a tech is coming out tomorrow morning. I guess that's something...
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stevef8
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Message 5 of 8
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Re: Vivid 350 new install SLOOOOW speed

Hi again, can you tell me if this looks better?

Still the same speed but different figures here...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000937256 qam21
21387500001.935256 qam1
31467500001.536256 qam2
41547500002.535256 qam3
51627500003.237256 qam4
6170750000336256 qam5
7178750000437256 qam6
8186750000437256 qam7
91947500004.437256 qam8
102027500004.137256 qam9
112347500004.537256 qam13
12242750000638256 qam14
132507500005.337256 qam15
14258750000537256 qam16
152667500007.837256 qam17
162747500006.937256 qam18
172827500006.537256 qam19
18290750000937256 qam20
193067500007.837256 qam22
203147500001037256 qam23
2132275000010.136256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.64472708
2Locked3525875196
3Locked36.321415549
4Locked35.73007299
5Locked37297727
6Locked36.6986477691
7Locked37.33618069
8Locked37.698298
9Locked37.913308
10Locked37.315355
11Locked37.65921759
12Locked38.66411589
13Locked37.35761911
14Locked37.65192175
15Locked37.62916341
16Locked37.38986334
17Locked37.65902562
18Locked37.611674904
19Locked37.67102800
20Locked37.34722824
21Locked36.6340

2795

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1458001224.925512064 qam1
2537000244.775512064 qam4
3273999664.675512064 qam3
4357999934.625512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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cje85
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Message 6 of 8
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Helpful Answer

Re: Vivid 350 new install SLOOOOW speed

That's an improvement but still not great. You're missing 3 channels (there should be 24), there are still a lot of errors and the power is slightly too high on some channels. Hopefully the engineer will sort it out.

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stevef8
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Re: Vivid 350 new install SLOOOOW speed

So nothing I can do to get things working better until then?

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Forum Team
Forum Team
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Re: Vivid 350 new install SLOOOOW speed

Hi stevef8,

 

Thanks for your posts.

 

Are you able to confirm if the engineers visit on Saturday has resolved this issue for you?

 

If this is still an issue we can look into this for you to see what further action can be taken 

 

David_Bn

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