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steelman232
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Message 21 of 23
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Re: Vivid 350 more like Vivid 50

I’ve got a friend who works for VM. It’s shame the person who posted this doesn’t.  He just checked mine and @ 23.36 mine stats are not looking good. His advise was to call an Engineer out. 

P.s No problems apparently in NAZEING Essex 🤒

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CHD_81
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Message 22 of 23
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Re: Vivid 350 more like Vivid 50

After another hour long call last night support was still unable to help.

An engineer has been arranged to come out on Tuesday afternoon.

Hopefully they will be able to work out what this issue is and rectify it, otherwise I will need to have them amend my contract as im not going to continue to pay for a service they are unable to provide.

Fingers crossed....

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CHD_81
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Message 23 of 23
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Re: Vivid 350 more like Vivid 50

Engineer has been...

Tightened my Coax cables and put in a new Coax Splitter.

Now im able to get over 300MB via a wireless connection.

BUT IM STILL NOT ABLE TO GET OVER 70MB VIA A WIRED CONNECTION!!

Laptop with gigabyte NIC, 3 brand new cat 6 Ethernet cables ranging in length from .5 - 3m which I have tested via my Fluke Network tester to show they are working correctly.

Desktop PC with Killer E2400 NIC and Intel Intel(R) Ethernet Connection (2) I219-V (Both gigabyte) with the above Cat6 cables.

Why can I get better speeds on Wireless than on LAN????!!?!?!?

 

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