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Forum Team
Forum Team
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Message 11 of 12
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Re: Vivid 350 - Go speeds below expected range

Hi, lewis-brooks,

 

Thanks for reaching out here in the community.

 

I can see you're having power level issues and thank you for the monitoring you did on the channels.

 

We might need to have another technician take a look at this. With that, we'll need to book an appointment and we can do this via online chat. Please click on  the link so you can get in touch with one of our web chat representatives.

 

Hope this gets sorted soon.

 

Mia_C

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lewis-brooks
Superfast
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Message 12 of 12
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Re: Vivid 350 - Go speeds below expected range

So I reset the modem and now have 20 down and 2 up channels but still missing 4 down channels and 2 up channels.

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1299000000-1.538256 qam17
2171000000-0.238256 qam1
3179000000-0.238256 qam2
4187000000-0.438256 qam3
5195000000-0.538256 qam4
6203000000-138256 qam5
7211000000-138256 qam6
8219000000-1.538256 qam7
9227000000-1.538256 qam8
10235000000-1.538256 qam9
11243000000-1.438256 qam10
12251000000-1.238256 qam11
13259000000-1.238256 qam12
14267000000-1.438256 qam13
15275000000-1.538256 qam14
16283000000-1.538256 qam15
17291000000-1.738256 qam16
18307000000-1.538256 qam18
19315000000-1.738256 qam19
20323000000-1.938256 qam20


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6190
2Locked38.970
3Locked38.960
4Locked38.690
5Locked38.9590
6Locked38.690
7Locked38.670
8Locked38.6100
9Locked38.690
10Locked38.9100
11Locked38.9110
12Locked38.9130
13Locked38.6130
14Locked38.9100
15Locked38.6110
16Locked38.9460
17Locked38.6110
18Locked38.9140
19Locked38.6120
20Locked38.6120

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1244000004.6512016 qam31
2310000004.675512016 qam30



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000

 


Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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