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jimbo1876
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Message 11 of 25
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Re: Vivid 350 50% speeds

I have just logged in remotely via Teamviewer to check a few things Tony and now showing 24 QAM. I will run the checks again tonight to see if that has improved speed.

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Message 12 of 25
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Re: Vivid 350 50% speeds

Hi jimbo1876

Was there any improvement when you tested again Wednesday evening? 

Thanks


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jimbo1876
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Message 13 of 25
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Re: Vivid 350 50% speeds

Apologies - I forgot to post. Speeds back to normal without me doing anything. 

 

B246D965-6181-4222-AED2-EA1ECAC09A26.jpeg

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Message 14 of 25
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Re: Vivid 350 50% speeds

 

These are the results received on Wednesday evening.  Everything looking good now. It is a pity Virgin's call centre is so poor.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9120
2Locked38.9220
3Locked38.9120
4Locked40.3150
5Locked38.91115
6Locked38.91515
7Locked38.6110
8Locked38.9180
9Locked40.31316
10Locked38.92315
11Locked38.9290
12Locked38.9220
13Locked38.92014
14Locked38.91915
15Locked38.61314
16Locked38.91315
17Locked38.92715
18Locked38.92515
19Locked38.92615
20Locked38.63119
21Locked38.61514
22Locked38.61614
23Locked38.61517
24Locked38.61615

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000042.5512016 qam12
23260000044512016 qam11
33940000044512016 qam10
44620000044512016 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0010
4ATDMA0010o

 

2385ADBC-77A0-481A-892B-95361DADC7C1.jpeg

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Message 15 of 25
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Re: Vivid 350 50% speeds

Hi jimbo1876, 

Thanks for the update Smiley Happy

Good to hear things have improved for you. 

Let us know if you need help with anything else. 

Take care. 

Heather_J

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jimbo1876
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Message 16 of 25
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Re: Vivid 350 50% speeds

It is back the same again - barely 1/3 of previous speed. Can somebody investigate this please? There appears to be an intermittent fault.

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Message 17 of 25
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Re: Vivid 350 50% speeds

Hi Jimbo,

 

I am really sorry to hear this, have you done a reboot since the speeds have dipped? 

 

Thanks Joe_F

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Message 18 of 25
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Re: Vivid 350 50% speeds

Yes. And have performed all the tests your screen reading support staff suggest. Nothing has changed here setting wise. 

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Message 19 of 25
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Re: Vivid 350 50% speeds

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000005.338256 qam21
23230000006.138256 qam24
3315000000638256 qam23
43070000005.540256 qam22
52910000005.338256 qam20
6283000000538256 qam19
72750000004.838256 qam18
82670000004.138256 qam17
92590000004.538256 qam16
102510000004.538256 qam15
112430000004.338256 qam14
122350000004.438256 qam13
13227000000438256 qam12
14219000000438256 qam11
15211000000438256 qam10
16203000000438256 qam9
17195000000438256 qam8
181870000004.338256 qam7
19179000000438256 qam6
20171000000438256 qam5
21163000000438256 qam4
221550000003.938256 qam3
23147000000438256 qam2
241390000003.738256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6130
2Locked38.9170
3Locked38.9100
4Locked40.3120
5Locked38.9130
6Locked38.9120
7Locked38.960
8Locked38.6210
9Locked38.9130
10Locked38.9140
11Locked38.9210
12Locked38.6110
13Locked38.9170
14Locked38.6100
15Locked38.9110
16Locked38.990
17Locked38.6250
18Locked38.6230
19Locked38.6230
20Locked38.6964305
21Locked38.670
22Locked38.6140
23Locked38.6140
24Locked38.6150

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000044512016 qam13
22580000042.5512016 qam12
33260000044512016 qam11
43940000044512016 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0000
4ATDMA0030

 

2018-12-18 17:44:37.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;2018-12-20 12:37:12.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 20 of 25
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Re: Vivid 350 50% speeds

I am really sorry to hear you have  had these issues, I am going to send you a private message so we can look into this for you.

 

Thanks Joe_F

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