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jimbo1876
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Message 11 of 14
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Re: Vivid 350 50% speeds

I have just logged in remotely via Teamviewer to check a few things Tony and now showing 24 QAM. I will run the checks again tonight to see if that has improved speed.

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Message 12 of 14
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Re: Vivid 350 50% speeds

Hi jimbo1876

Was there any improvement when you tested again Wednesday evening? 

Thanks


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jimbo1876
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Message 13 of 14
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Re: Vivid 350 50% speeds

Apologies - I forgot to post. Speeds back to normal without me doing anything. 

 

B246D965-6181-4222-AED2-EA1ECAC09A26.jpeg

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jimbo1876
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Message 14 of 14
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Re: Vivid 350 50% speeds

 

These are the results received on Wednesday evening.  Everything looking good now. It is a pity Virgin's call centre is so poor.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9120
2Locked38.9220
3Locked38.9120
4Locked40.3150
5Locked38.91115
6Locked38.91515
7Locked38.6110
8Locked38.9180
9Locked40.31316
10Locked38.92315
11Locked38.9290
12Locked38.9220
13Locked38.92014
14Locked38.91915
15Locked38.61314
16Locked38.91315
17Locked38.92715
18Locked38.92515
19Locked38.92615
20Locked38.63119
21Locked38.61514
22Locked38.61614
23Locked38.61517
24Locked38.61615

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000042.5512016 qam12
23260000044512016 qam11
33940000044512016 qam10
44620000044512016 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0010
4ATDMA0010o

 

2385ADBC-77A0-481A-892B-95361DADC7C1.jpeg

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