Having been upgraded to Vivid 100 (apparently should have gone live on the 14th of September at the latest) im still only getting 70 mbit outside of peak hours. Ive rebooted the superhub 3 as per the usual instructions but still no difference. Can VM shed some light and sort this out?
is that 70mbps over wifi or ethernet cable? If wifi, what is it via ethernet ?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Just to add to this.... I was on 150 mb and was generally getting the speed I paid for. Following the recent price increases ( and threatening to leave) I managed to get a deal and drop to vivid 100. This kicked in yesterday, since then I have been lucky if I get 50mb download speed! So it's pretty obvious that they can provide 150mb with no issues but not 100mb ? As I said early days but certainly raises a few suspicious questions in my mind.
I have the very same problem very rude Pakistani sales people and sarky line manger who you cannot understand and they do not understand what you are telling them so they get all sarky with you, Virgin are just full of excuses I'm paying for vivid 100 Optical Fibre and only pulling 71 megs so I'm bacisly paying for something each month I'm not getting but according them on the phone its ok pay yer money and lump it, Just full excuses like too near router, Then too far away from the router then use the yellow cable to connect my MacBook to the internet, Then my smart tv upstairs is just buffer buffer so then they blame a brand new tv for not working right and don't help me !
Then they tell me to move my router but only one phone socket downstairs utter useless so if you was on vivid 50 you would only get say 25meg, Full speed for the first month because your a new member then turn it down, And the phone line you use it is utter rubbish no help you cannot hear them just all the shouting in the background I think they need to retrain all the monkeys on the phones, I have only been with virgin 4 months and I'm thinking about ending my contract with them !
Speed is erratic at the moment; I'm only getting 3Mb upload, however I'm not really concerned since most of the time I get slightly better than advertised speed. Since they're getting a lot more new customers I presume that's what the problem is. Contractors round here have been digging holes and pulling large amounts of yellow cable, and folk have moved into some nearby flats.