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ianmking
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Vivd 350 slow

Was consistently getting 130-150M on Vivid 200 - so took upgrade to Vivid 350.

Now getting consistently under 100M. Was told would get new hub with upgrade but never arrived and was then told didnt need one.

Hub 3 in Modem mode with Asus RT-N66U but same speeds in Router mode, directly connected from 2 different laptops with 3m Cat 6, some variation on speedtest with 3 browsers but Firefox or Chrome reporting fastest speed.

Today at 8am fastest download was 92.78, fastest upload was 35.51.

Can anyone give any pointers?

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1298750000440256 qam21
2194750000740256 qam8
32027500006.940256 qam9
42107500006.640256 qam10
52187500006.140256 qam11
62267500005.640256 qam12
72347500005.540256 qam13
82427500005.340256 qam14
9250750000540256 qam15
102587500004.640256 qam16
112667500004.440256 qam17
122747500004.340256 qam18
132827500004.440256 qam19
14290750000440256 qam20
153067500003.940256 qam22
163147500003.740256 qam23
173227500003.540256 qam24
184027500001.740256 qam25
19410750000140256 qam26
204187500000.240256 qam27
214267500000.240256 qam28
22434750000-0.240256 qam29
23442750000-140256 qam30
24450750000-1.240256 qam31


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31990
2Locked40.95390
3Locked40.94060
4Locked40.93200
5Locked40.92920
6Locked40.32620
7Locked40.32350
8Locked40.91820
9Locked40.31840
10Locked40.91580
11Locked40.31840
12Locked40.91590
13Locked40.32140
14Locked40.32160
15Locked40.32320
16Locked40.93280
17Locked40.33870
18Locked40.36300
19Locked40.38850
20Locked40.314340
21Locked40.316830
22Locked40.318900
23Locked40.324010
24Locked40.333110

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1536999884.225512064 qam5
2258000004.025512064 qam4
3325999934.075512064 qam3
4394000004.075512064 qam2



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
254k;fg87dsfd;kfoA,.iyewrkldJKD



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ianmking
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Re: Vivd 350 slow

Network Log
Time
Priority
Description
01/05/2019 12:59:12
Warning!
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 13:02:31
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 13:02:35
Warning!
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 13:02:36
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 16:21:8
Warning!
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 16:25:27
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 16:25:31
Warning!
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:23:46
Error
Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:24:2
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 17:57:33
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 18:08:51
Error
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 18:08:51
notice
DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 19:15:50
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 19:34:9
Error
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 19:34:9
notice
DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2019 20:26:58
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2019 15:04:8
Error
DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2019 22:34:13
Error
DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2019 22:34:13
notice
DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2019 18:08:50
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Forum Team
Forum Team
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Re: Vivd 350 slow

Hi Ianmking,

 

Thank you for reaching out to us in our community.

 

Sorry to hear that you are getting an even slower speed after upgrading your broadband service.

 

I would like to invite you into a private chat so I can run some diagnostic checks and hopefully get this resolved for you.

 

I will send you an invitation shortly please click on the purple envelope.

 

Kind regards

 

Paul.

 

 

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