on 20-04-2022 22:45
I have a hub 3 and have just bought a tenda mesh. I have turned off Wi-Fi on the hub to stop interference and have done speed checks all around the house and I’m getting thr same speeds all over, which is great but, why when i use the tenda app, it’s telling me that the Wi-Fi signal keeps going up and down between 0mbps and 20 when on a speed test it shows 100?
on 21-04-2022 16:27
on 21-04-2022 23:05
Tried this 3 times. Complete shut down and start up again each time. Speed test is still showing 100mbps but the actual Tenda app is still showing upload and download as 0 - 78 (highest I got) and then all the way back down to 0. Primary node is connected to the modem (hub 3) and the secondary nodes are connected by ethernet cable to the primary node. lan to wan from primary to 1st secondary and the same again to the third one.
Even when standing next to the primary node the Tenda app is still showing 0 upload and 0 download.
Connectivity is saying "excellent" in the app though
on 22-04-2022 00:21
on 22-04-2022 03:34
Hi,
Not much difference with the hub in normal mode in the lounge on speed test. This is where the hub and primary node are situated. Again, a speed test is showing 100 but the tenda app is showing next to nothing. The tenda app did hit 78 at one point but dropped to around 25 and then when I put the hub in modem mode, it’s dropped to 0 again. I took the hub out of modem mode and the same thing, tenda app showing 0 but speed test showing 100. All nodes in the app are showing excellent connection. When I run a speed test in the back bedrooms I get a reading of around 10 -20. With tenda on, the speed test shows 100 but the app still shows 0.
When I ask Alexa if she’s connected to the net, she says, “yes” and sometimes when she runs a test, she says everything is ok and other times she says the Wi-Fi is busy. This is both when things are connected, PS4, mobiles, tablets and they’re being used and when they’re connected but next to nothing being used; everyone gone to bed except myself and a tablet and tv being used.
Alexa will sometimes turn the tv off and other times says that the “skill” is not registered or the tv is not connected to the account. I am running Alexa with the lg thinq app as the tvs are all lg. There is a separate echo dot in each room connected to each tv through lg thinq and the Alexa app. I’m guessing not being “registered” or “not found” or skill not registered is when the Wi-Fi signal drops.
I don’t understand why a speed test is showing such high speeds but the actual tenda app is showing 0?
It’s the tri-band ac2100 MW12 nova mesh.
on 22-04-2022 08:57
Are you 100% sure that the broadband connection is reliable? Might be worth posting the hub's status data for us to look over. Ideally with at least 12 hours since last restart, pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts.
If that gets a clean bill of health, might be time to return the Tenda and consider an alternative mesh setup. I've found the TP-Link Deco M4 a great piece of kit at a near entry level price, but there's plenty of choice if you want to spend more. Whatever you buy, it's best with most mesh systems to run the hub in modem mode (but usually do that after setting up the mesh system), if for connection reasons you choose not to run the hub in modem mode, the mesh needs configuring in access point mode. Or if £5 a month seems acceptable, consider renting some VM pods - they're not quite the same as a true mesh system, but they work well for many people and involve no configuration on your part. For me, renting the VM pods seems poor value, but that's because I'm a skinflint value conscious.
on 22-04-2022 10:25
I’ll do that all tonight when I get in, cheers. I’ve tried 10 different boosters. They’ve all been s##t! Before I went to the mesh I tried a pod. Was really **bleep** off with VM about it, they said I could try it free of charge for a month… it was also s##t! VM never explained to me that there was a £5 delivery charge for the pod. Argued the point to no avail, sent it back and swallowed the charge.
Next, I tried the power line adapters, sent them back, so as a last resort (almost) I’ve spent money I didn’t want to in order to get a mesh.
Very tempted to send the Tenda back and try the eero. It’s dual band rather than tri and more expensive.
The Tenda is well over power for my house but I went for it because it’s triband and Compatible with Alexa. The Tenda covers 6000sq feet. My bungalow is 1300sq feet with all brick walls. Tenda’s and which ever new device I go for are linked with cat8 Ethernet cable.
I’ve also tried a couple of routers to pair with VM 3. None of which worked.
on 22-04-2022 21:36
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 739000000 | 3.2 | 38 | 256 qam | 48 |
2 | 555000000 | 3.4 | 37 | 256 qam | 25 |
3 | 563000000 | 3.5 | 37 | 256 qam | 26 |
4 | 571000000 | 3.7 | 37 | 256 qam | 27 |
5 | 579000000 | 3.5 | 37 | 256 qam | 28 |
6 | 587000000 | 3.7 | 37 | 256 qam | 29 |
7 | 595000000 | 3.7 | 37 | 256 qam | 30 |
8 | 603000000 | 3.4 | 37 | 256 qam | 31 |
9 | 611000000 | 2.9 | 37 | 256 qam | 32 |
10 | 619000000 | 2.4 | 37 | 256 qam | 33 |
11 | 627000000 | 2.2 | 37 | 256 qam | 34 |
12 | 635000000 | 2.2 | 37 | 256 qam | 35 |
13 | 643000000 | 2.5 | 37 | 256 qam | 36 |
14 | 651000000 | 2.7 | 37 | 256 qam | 37 |
15 | 659000000 | 3 | 37 | 256 qam | 38 |
16 | 667000000 | 3.5 | 37 | 256 qam | 39 |
17 | 675000000 | 3.9 | 37 | 256 qam | 40 |
18 | 683000000 | 4.1 | 37 | 256 qam | 41 |
19 | 691000000 | 4.1 | 37 | 256 qam | 42 |
20 | 699000000 | 4 | 38 | 256 qam | 43 |
21 | 707000000 | 4 | 38 | 256 qam | 44 |
22 | 715000000 | 3.9 | 37 | 256 qam | 45 |
23 | 723000000 | 3.5 | 37 | 256 qam | 46 |
24 | 731000000 | 3.2 | 37 | 256 qam | 47 |
on 22-04-2022 21:37
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 11 | 0 |
2 | Locked | 37.3 | 10 | 0 |
3 | Locked | 37.3 | 9 | 0 |
4 | Locked | 37.3 | 22 | 0 |
5 | Locked | 37.3 | 30 | 0 |
6 | Locked | 37.6 | 22 | 0 |
7 | Locked | 37.3 | 7 | 0 |
8 | Locked | 37.6 | 15 | 0 |
9 | Locked | 37.3 | 7 | 0 |
10 | Locked | 37.3 | 13 | 0 |
11 | Locked | 37.3 | 7 | 0 |
12 | Locked | 37.6 | 27 | 0 |
13 | Locked | 37.6 | 8 | 0 |
14 | Locked | 37.3 | 7 | 0 |
15 | Locked | 37.6 | 8 | 0 |
16 | Locked | 37.3 | 14 | 0 |
17 | Locked | 37.3 | 25 | 0 |
18 | Locked | 37.6 | 22 | 0 |
19 | Locked | 37.6 | 29 | 0 |
20 | Locked | 38.6 | 34 | 0 |
21 | Locked | 38.6 | 24 | 0 |
22 | Locked | 37.6 | 10 | 0 |
23 | Locked | 37.6 | 10 | 0 |
24 | Locked | 37.6 | 17 | 0 |
on 22-04-2022 21:38
1 | 53700004 | 40.5 | 5120 | 64 qam | 10 |
2 | 39400024 | 40 | 5120 | 64 qam | 12 |
3 | 46199969 | 40.5 | 5120 | 64 qam | 11 |
4 | 60300026 | 42 | 5120 | 64 qam | 9 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |