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Virgin hub 3 and tends

Ginger1969
Joining in

I have a hub 3 and have just bought a tenda mesh. I have turned off Wi-Fi on the hub to stop interference and have done speed checks all around the house and I’m getting thr same speeds all over, which is great but, why when i use the tenda app, it’s telling me that the Wi-Fi signal keeps going up and down between 0mbps and 20 when on a speed test it shows 100?

20 REPLIES 20

jbrennand
Very Insightful Person
Very Insightful Person
You should try it like this...
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In the first Tenda, go in the settings and set the WAN port to be in Automatic IP i.e. DHCP (& Nat) mode, it may be pre-set that way anyway.

Then, disconnect all cables from all the Tenda's and switch off and unplug ithem Then, put the VM Hub into modem mode

( https://www.virginmedia.com/help/virgin-media-hub-modem-mode )

and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!).

Once it’s in modem mode, the VM hub “MUST” then be powered off. Switch your first Tenda on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will work).

NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Use the recommended App to connect the other Mesh units to the first one. This order only needs to be done the first time you connect the router to the VM hub.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Tried this 3 times. Complete shut down and start up again each time. Speed test is still showing 100mbps but the actual Tenda app is still showing upload and download as 0 - 78 (highest I got) and then all the way back down to 0. Primary node is connected to the modem (hub 3) and the secondary nodes are connected by ethernet cable to the primary node. lan to wan from primary to 1st secondary and the same again to the third one.

Even when standing next to the primary node the Tenda app is still showing 0 upload and 0 download.

Connectivity is saying "excellent" in the app though

jbrennand
Very Insightful Person
Very Insightful Person
What make model of Tenda mesh is it ?

What is it like without the Tenda and the Hub in normal router mode? It may be that the Tenda is faulty?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi,

Not much difference with the hub in normal mode in the lounge on speed test. This is where the hub and primary node are situated. Again, a speed test is showing 100 but the tenda app is showing next to nothing. The tenda app did hit 78 at one point but dropped to around 25 and then when I put the hub in modem mode, it’s dropped to 0 again. I took the hub out of modem mode and the same thing, tenda app showing 0 but speed test showing 100. All nodes in the app are showing excellent connection.  When I run a speed test in the back bedrooms I get a reading of around 10 -20. With tenda on, the speed test shows 100 but the app still shows 0.

 

When I ask Alexa if she’s connected to the net, she says, “yes” and sometimes when she runs a test, she says everything is ok and other times she says the Wi-Fi is busy. This is both when things are connected, PS4, mobiles, tablets and they’re being used and when they’re connected but next to nothing being used; everyone gone to bed except myself and a tablet and tv being used.

 

Alexa will sometimes turn the tv off and other times says that the “skill” is not registered or the tv is not connected to the account. I am running Alexa with the lg thinq app as the tvs are all lg. There is a separate echo dot in each room connected to each tv through lg thinq  and the Alexa app. I’m guessing not being “registered” or “not found” or skill not registered is when the Wi-Fi signal drops.

I don’t understand why a speed test is showing such high speeds but the actual tenda app is showing 0?

 

It’s the tri-band ac2100 MW12 nova mesh. 

Are you 100% sure that the broadband connection is reliable?  Might be worth posting the hub's status data for us to look over.  Ideally with at least 12 hours since last restart, pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.   Then we can check for any obvious problems with power, noise or error counts.

If that gets a clean bill of health, might be time to return the Tenda and consider an alternative mesh setup.  I've found the TP-Link Deco M4 a great piece of kit at a near entry level price, but there's plenty of choice if you want to spend more.  Whatever you buy, it's best with most mesh systems to run the hub in modem mode (but usually do that after setting up the mesh system), if for connection reasons you choose not to run the hub in modem mode, the mesh needs configuring in access point mode.  Or if £5 a month seems acceptable, consider renting some VM pods - they're not quite the same as a true mesh system, but they work well for many people and involve no configuration on your part.  For me, renting the VM pods seems poor value, but that's because I'm a skinflint value conscious.

I’ll do that all tonight when I get in, cheers. I’ve tried 10 different boosters. They’ve all been s##t! Before I went to the mesh I tried a pod. Was really **bleep** off with VM about it, they said I could try it free of charge for a month… it was also s##t! VM never explained to me that there was a £5 delivery charge for the pod. Argued the point to no avail, sent it back and swallowed the charge.

 

Next, I tried the power line adapters, sent them back, so as a last resort (almost) I’ve spent money I didn’t want to in order to get a mesh.

 

Very tempted to send the Tenda back and try the eero. It’s dual band rather than tri and more expensive. 

The Tenda is well over power for my house but I went for it because it’s triband and Compatible with Alexa.  The Tenda covers 6000sq feet. My bungalow is 1300sq feet with all brick walls. Tenda’s and which ever new device I go for are linked with cat8 Ethernet cable.

I’ve also tried a couple of routers to pair with VM 3. None of which worked.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17390000003.238256 qam48
25550000003.437256 qam25
35630000003.537256 qam26
45710000003.737256 qam27
55790000003.537256 qam28
65870000003.737256 qam29
75950000003.737256 qam30
86030000003.437256 qam31
96110000002.937256 qam32
106190000002.437256 qam33
116270000002.237256 qam34
126350000002.237256 qam35
136430000002.537256 qam36
146510000002.737256 qam37
15659000000337256 qam38
166670000003.537256 qam39
176750000003.937256 qam40
186830000004.137256 qam41
196910000004.137256 qam42
20699000000438256 qam43
21707000000438256 qam44
227150000003.937256 qam45
237230000003.537256 qam46
247310000003.237256 qam47

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6110
2Locked37.3100
3Locked37.390
4Locked37.3220
5Locked37.3300
6Locked37.6220
7Locked37.370
8Locked37.6150
9Locked37.370
10Locked37.3130
11Locked37.370
12Locked37.6270
13Locked37.680
14Locked37.370
15Locked37.680
16Locked37.3140
17Locked37.3250
18Locked37.6220
19Locked37.6290
20Locked38.6340
21Locked38.6240
22Locked37.6100
23Locked37.6100
24Locked37.6170

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000440.5512064 qam10
23940002440512064 qam12
34619996940.5512064 qam11
46030002642512064 qam9


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000