Hi,
Decided to cancel as nothing has been resolved and have numerous issues.
My password does not work, It was changed and still does not work.
Can't see my CCTV due to virgin router, work around is modem mode and for me to buy my own mesh wifi syste which works out fairly expensive.
Will take a month to get all 3 Wifi Pods
Staff are rude and have hung up on me a few times, I very kindly asked if the wifi pods I will get have 1 or 2 ethernet connections - before I joined, instead of answering as they obviously did not know they start talking about something else (4 staff did this). I got 1 pod and it has 2 ethernet connections! I was messed around ordering wifi pods by 2 staff, being nice did not work only when I changed my tone did I get one ordered! It became evident virgin staff did not really know as much as they try to make out. They make out all cutomers have only basic knowledge.
I only get 1 bar on the O2 sim meaning it is totally useless, I was going to give a pac code to keep my number but will stay on the network I am on.
My messages were heavily edited on the forum, so what I stated would not be resolved.
TV is very poor quality and colours are all over the place. BT 4k shows little to nothing. Didn't get a chance to activate my netflix which I wanted to upgrade to 4K
I wrote to the directors, info can be found on companies house - free - unfortunately I don't have time to wait for a reply as it will take me over the 14 days cancellation and doubt all my issues will be resolved by then. Virgin delay to take customers over the 14 days, which should not start untill customer has all the equipment such as pods they need. I have put my cancellation in writing as I dread phoning them and am not getting a repsonse from virgin staff here.
I have kept my old system which is with EE Everything Everywhere. This is a mobile broadband system, A cheaper way to get this is by buying the router which is around £300 and just getting an unltd calls / data phone sim for £25 or 10% cheaper if you have a sim with them already. Using this I get around 300mbps down and 90mbps upload as I live in the sticks and am not in a 5G area otherwise speeds would be much higher. I also use a very cheap VOIP system as my 'home' phone for which I also have an app on my mobile so can answer wherever I amwhich also records calls.
I have seen a lot of complaints about the O2 sim / people not liking being forced to take it, I was fine but it just does not work in my house. I got the O2 sim a few days before the install date and have read some get it around 2 weeks before which is so virgin can take customers past the14 days cancellation - or so it seems. Help is not forthcoming. I do have good knowledge for networking so wouldn't need to take up too much of virgins time but they are just not customer friendly. Many issues are very similar such as cctv issues, O2 sim, wifi pods, staff fobbing customers off. If virgin resolved such issues they would have happy customers.
Shame but I am cancelling all my services and will cancell my direct debit and recall any money that has been taken as I really don't wish to deal with virgin staff anymore. Interesting they edit my posts but don't bother to contact me to resolve anything!!!!!!
oh well, back to my 300mbps phone sim.
