Virgin Mobile ripping off existing customers!

[deemy2017]

I get charged £57 fo rmonth for 200mbs and a phone

New customer get the same for £33!

What a rip off - cancelling today!

[sophist]

if you are out of your commited contract, just call up the retentions team and renegotiate your contract.  You won't get the same price as a new customer - that's just how these types of deal work - but you'll get a lot closer than you are currently.  VM want you in another 18 month lock-in, and they will be prepared to discount their services to lock you in again.

[jpeg1]

Everyone gets a cheap deal to start with. You will have got one yourself. It's the way utilities work.

Phone up and talk them down, or leave.  Your choice. 

[jbrennand]

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@deemy2017 wrote:

I get charged £57 fo rmonth for 200mbs and a phone

New customer get the same for £33!

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Its what you signed up to and agreed to 18 (or 12 months ago) - read the plan details and the T&C's. They will reduce it if you call in.

[-tony-]

give 30 days notice and wait for outbound to ring you - not guaranteed but they usually do see what they offer - usually better than normal retentions - its a one off offer - take it or leave it - it will be noted on your account but normal retentions will not be able to offer it if you say you want to think about it