To be honest we're not sure exactly what's happening here, as the issue appears to be non-CMTS specific. We've complied all the data relating to those affected and this is now under investigation. Interesting that some of you mention that VPN access is fine - are you able to browse via IP when the issues occur? I know that won't be possible with gaming servers but am thinking of those of you who report problems navigating to this Forum?
Keep us updated and we'll get back to you as and when we have any progress to report.
Not sure if I also fall into this issue but I can use certain sites like youtube, things like WoW and steam are unresponsive, don't have a VPN to test if that helps, but just adding to the count of people affected
Internet was just unusable for 30 minutes before posting this.
Just wanted to throw my hat into the ring as I seem to be having issues though for me , in M33 , I seem to have issues with the autotrader website etc. Sometimes I can get on and things look fine and then I can get on but different bits won't load ie car images etc.
Tried a trace route via network utility and it times out at step 4 and 7
1routerlogin.net (192.168.0.1)2.366 ms1.311 ms1.246 ms
220.127.116.11 (10.11.148.1)10.500 ms9.405 ms17.391 ms
3bagu-core-2b-xe-221-0.network.virginmedia.net (18.104.22.168)11.279 ms8.598 ms8.088 ms
4* * *
5* * *
686.85-254-62.static.virginmediabusiness.co.uk (22.214.171.124)20.229 ms20.186 ms17.980 ms
7126.96.36.199 (188.8.131.52)19.241 ms16.802 ms18.709 ms
8be2868.ccr41.lon13.atlas.cogentco.com (184.108.40.206)17.792 ms21.632 ms24.524 ms
9be2317.ccr41.jfk02.atlas.cogentco.com (220.127.116.11)232.038 ms113.553 ms4056.980 ms
10* be2806.ccr41.dca01.atlas.cogentco.com (18.104.22.168)1159.869 ms109.474 ms
11be2112.ccr41.atl01.atlas.cogentco.com (22.214.171.124)145.985 ms161.871 ms205.005 ms
12be2687.ccr41.iah01.atlas.cogentco.com (126.96.36.199)205.022 ms176.583 ms204.269 ms
13be2927.ccr21.elp01.atlas.cogentco.com (188.8.131.52)204.718 ms175.716 ms204.794 ms
14be2929.ccr31.phx01.atlas.cogentco.com (184.108.40.206)204.627 ms277.376 ms204.739 ms
15be2940.rcr51.san01.atlas.cogentco.com (220.127.116.11)205.349 ms276.387 ms204.808 ms
16te0-0-2-3.nr11.b022887-0.san01.atlas.cogentco.com (18.104.22.168)204.769 ms260.741 ms205.442 ms
1722.214.171.124 (126.96.36.199)204.777 ms276.270 ms204.098 ms
18sw02-ae0-san.trellian.com (188.8.131.52)205.445 ms204.464 ms204.941 ms
19lb-182-238.above.com (184.108.40.206)204.067 ms205.069 ms204.874 ms
Same issue when route google.co.uk even though can access it ok. Seems to affect wired and wireless although headline speeds etc are ok.
Spoke to the offshore support who wasn't much help and then said would escalate to the network team but then passed me to gadget support who asked why they'd done that and then when I was put back they cut me off.
Be nice to find out whats going on as even uptown lunchtime and just after everything was fine.
This thread is specific to issues accessing certain sites/games between 12am and 3:30am. Any issues experienced outside of those times would be best posted on a new thread so that they can be investigated individually.
For those affected by the aforementioned problem - Networks are requesting an update - has the problem resurfaced since last Sunday?