Virgin Media Internet - Getting 1/4 of speed in contract

[enichante]

I'm a uni student in a shared house. We signed a contract for 200mb internet last month, but we never get above 50mb. I've recorded our speeds for the last four weeks and documented it all. I tried calling them, but I just get put through to a call centre that perform basic troubleshooting. The problem is definitely not on our end.

We could have signed up for the 50mb/100mb package and paid less per month for the same speed we're getting now. It's really unfair. Is there anything I can do? Thanks in advance.

[Adduxi]

How are you testing?  Wired or wifi ?  VM do not guarantee wifi speeds, only wired to the Hub.

Where is the Hub sited, how many floors in the property.?   It may be you need  Pods to distribute the wifi around.  However you will pay £5 p.m. for rent.

It may be better to buy your own Mesh system as you then own it and can use it with any other ISP or in another property.