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geoack
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Very, very slow connection

My speed is horrendous. Getting 0.2 on some download speed and max of 8. 

This is happening far to regularly now. If I'm paying for 100 why am I getting a fraction of this amount?

Someone please look into this and sort it out?

 

 

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Superuser
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Re: Very, very slow connection

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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geoack
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Re: Very, very slow connection

Network Log

Time

Priority

Description

2018-09-18 23:01:20.00

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:01:29.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:01:30.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:04:47.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:05:45.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:07:37.00

critical

TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:07:37.00

critical

TFTP Request Retries exceeded, CM unable to register

2018-09-18 23:08:11.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:09:05.00

critical

TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:09:05.00

critical

TFTP Request Retries exceeded, CM unable to register

2018-09-18 23:09:28.00

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:09:28.00

Warning!

MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:10:20.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:11:27.00

critical

TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:11:27.00

critical

TFTP Request Retries exceeded, CM unable to register

2018-09-18 23:11:53.00

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:11:53.00

Warning!

MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-18 23:12:07.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-22 21:17:53.00

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

2018-09-23 04:04:48.00

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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geoack
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Message 4 of 7
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Re: Very, very slow connection

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

299000000

-0.2

40

256 qam

21

2

323000000

0.4

40

256 qam

24

3

315000000

0.2

40

256 qam

23

4

307000000

0

40

256 qam

22

5

291000000

-0.2

40

256 qam

20

6

283000000

0

40

256 qam

19

7

275000000

0.2

40

256 qam

18

8

267000000

0.2

40

256 qam

17

9

259000000

0.2

40

256 qam

16

10

251000000

0

40

256 qam

15

11

243000000

-0.2

40

256 qam

14

12

235000000

0

40

256 qam

13

13

227000000

-0.5

40

256 qam

12

14

219000000

0

40

256 qam

11

15

211000000

0

40

256 qam

10

16

203000000

0

40

256 qam

9

17

195000000

0

40

256 qam

8

18

187000000

0

40

256 qam

7

19

179000000

0

40

256 qam

6

20

171000000

0.2

40

256 qam

5

21

163000000

0.2

40

256 qam

4

22

155000000

0

40

256 qam

3

23

147000000

0

40

256 qam

2

24

139000000

0

40

256 qam

1

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

109

0

2

Locked

40.9

122

0

3

Locked

40.9

108

0

4

Locked

40.3

117

0

5

Locked

40.3

87

0

6

Locked

40.3

50

0

7

Locked

40.3

48

0

8

Locked

40.9

37

0

9

Locked

40.9

34

0

10

Locked

40.3

47

0

11

Locked

40.9

37

0

12

Locked

40.9

40

0

13

Locked

40.9

40

0

14

Locked

40.3

30

0

15

Locked

40.3

35

0

16

Locked

40.9

23

0

17

Locked

40.9

31

0

18

Locked

40.9

35

0

19

Locked

40.9

28

0

20

Locked

40.9

39

2880

21

Locked

40.9

33

0

22

Locked

40.9

16

0

23

Locked

40.9

23

0

24

Locked

40.9

17

0

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geoack
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Message 5 of 7
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Re: Very, very slow connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000051512064 qam4
24620000051512064 qam1
33940000050.8512064 qam2
43260000051512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0010
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DaveM
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Message 6 of 7
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Re: Very, very slow connection

Upstream is at the upper level of acceptable. Give them a call and book someone to take a look at it.

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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Forum Team (Retired) Emma_E
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Message 7 of 7
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Re: Very, very slow connection

Hi geoack,

 

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

 

I have taken a look and your upstream power levels are a little on the high side as mentioned by Dave M. I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma

 


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