Had my broadband in for about 3 weeks and installed it myself (used to be an engineer for virgin media everything was still present and a mate of mine gave me the hub to do it myself) first 2 weeks it's been fine. Over the last 5 days it's been absolutely terrible down to 15mb and drop outs on my son's Xbox which is hard wired to the hub. My misses moan's Instagram runs slow and half the stuff won't load soon as she turns off WiFi and goes 4G it works straight away so this isn't an Instagram issue.
Downstream levels where high and upstream too low but have since been altered with a wideband attentuator but the problem is still there and the brosdband is running crap never had any issues like this with my sky fibre
Sorry, but if you are an ex-VM engineer and you cant fix it yourself, then you need to call it in as a fault and get a VM employee to check it out at their end for you.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Sorry to hear of the broadband issues but thank you for posting this on the forum. Are the speeds effected over a wired connection also? We have these WiFi tips virg.in/wifihelp available to help boost the signal strength and range.
Over the last 5 days have you called and spoken to the technical team to get this looked into further? If so, what have they advised?