I have just moved to virgin media from BT and the broadband speed in area 14 is a joke. I am paying for the vivid 100 package and have now ran 6 speed tests and this was the highest. Yesterday i was getting a ping of over 1000ms and couldn't even get a test result.
Ping Download Upload
VM please sort as I haven't even had the service a week yet and I am already informing people how rubbish the service is from my experience. (Should have stayed with BT at around 30Mb/s)
Hi there, I too am in area 14 ( Rotherham Eastwood ) and just tonight I seem to be suffering from terrible speeds, its been fine in the past but suddenly I'm getting 10mbps or lower download and around 5-7mbps upload speed.
considering you all have the same issue in the same area I am hoping its something VM is doing in the area and not something wrong with my gear.
Definatly nothing wrong with your computer ,im in the same boat so to say,over 19 months of average speed 3-10mbps from 100mb that i got for the first 2 years ,virgin is a joke i have bt as well and i have NEVER SEEN SPEEDS BELOW 49MB EVEN AT PEAKTIMES ,this company will continue to take your money for a service that they advertise that they cannot give/maintain ,speeds ok when first join but only get worse by the day ,say there service is unlimited but if you use your internet for streaming movies then they restrict your service under the fair usage policy,dont worry about if you are in contract with them as you can leave with no penalty as if your speeds are below 5mbps they are in breach of contract as those speeds are not an acceptable speed as to what you would of signed for.
Don't trust any VM review dates, they are just to keep you quiet for a while.
There's plenty of online comment on these, I think VM have a random date generator. They then put it back and say sorry, we seem to have spent all our money on Usain Bolt and have nothing left to upgrade the network or employ enough people to do this.
Thanks for getting in touch, I am sorry to see you have been having trouble with your speeds.
I have taken a look and it seems you are affected by fault ref F004082892 for slow speeds at peak times. This is currently with the planning team so we don't have a lot of news on this currently. We should know more after 14/12/2016. I have popped the details across to the team that deal with this sort of fault and they will contact you as soon as they can with some more information.
I can also see your downstream power levels are too low and the upstream power levels are too high, this will not be helping your speeds during non-peak hours. I would like to get an engineer out to take a look at this for you.
I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner.