Very, very slow VPN at busy times

[Ebmocnud]

I have  350mbps connection and speeds are generally good at most times. I have been using Nordvpn for a while. but for the last couple of months the vpn connection during office hours is dire and runs at about 10% of the norm and then returns in the evening.

Nordvpn has checked out all my settings and can find nothing wrong, so I can only assume that VM are somehow throttling my vpn connection.

Unfortunately it is impossible to get hold of a human at VM to talk this through and check my system and connections - anyone have a similar problem or any ideas? 

[Ebmocnud]

How can I get VM to test my speeds and see if they could do anything - it's impossible to contact them?

[JitteryPinger]

Well if you hang on here someone may be able to look at the area and see if a fault is registered against any problems, but as for them testing anything they won't be able to.

The only thing that will help is extra bandwidth  or re-segmentation (where users are shifted around to balance usage) but non of this come quickly and most likely won't come at all as the pressure will soon be lifted when kids go back to school and the nation starts to return to work and also socialise in person instead of on video calls.

I had congestion problems with Virgin more than once in my 10 years with Virgin and have helped many through them (most of the time finding better broadband providers)  and honestly the quickest I ever saw Virgin resolve a congestion issue was 6 months, however on average is was about 11/12 months, with my major issues when living down south (Crawley taking 19 months and that was even 13 months after they ended up in the local papers and being featured on various news sites like uswitch), I'm told there is still issues today but smaller scale.