Very slow unusable broadband upload speed is 0 for over 5 days now

[Jilouuk21]

Unable to connect to work from Monday.. and web pages very slow to load sometimes they fail.. download speed ok but upload speed is 0mbps

[jbrennand]

Is that on an ethernet cable connection or just a wifi one?

[Alex_RM]

Hi Jilouuk21,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues with the connection.

Can you confirm if this is over a wired or wireless connection as jbrennand has asked?

Have you rebooted the hub recently?

Alex_Rm

[Jilouuk21]

both wired and wireless, yes rebooted and reset hub but still have issue

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/b5e7f67acebad8161566b69924fa5b1599d2f7b7-30-08-2021][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/b5e7f67acebad8161566b69924fa5b1599d2f7b7-30-08-2021.png[/img][/url]

[Laurie_C]

Hi Jilouuk21,

Thanks for getting back in touch. I've been able to locate your account using your Forum details, and I can see that there are some issues on your account. I'd like to book a technician appointment for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie