Very slow speeds since big outage in Brighton in June

[Blaiki]

I've tried support twice with this problem but they promised it'll be fixed in 2 days but nothing changed. Hopefully someone here can help.

There was a big outage in the Brighton area mid June. Since then my download speed is about 150Mbps, upload 5Mbps. I'm on the 350 package, it normally hits top speed.... until the outage hit.

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

1	138750000	-0.7	40	256 qam	1
2	146750000	0.2	40	256 qam	2
3	154750000	-0.4	40	256 qam	3
4	162750000	-1	40	256 qam	4
5	170750000	-1	40	256 qam	5
6	178750000	-1	40	256 qam	6
7	186750000	-0.9	40	256 qam	7
8	194750000	-1	40	256 qam	8
9	202750000	-1.2	40	256 qam	9
10	210750000	-1.2	40	256 qam	10
11	218750000	-1.2	40	256 qam	11
12	226750000	-1	40	256 qam	12
13	234750000	-1	40	256 qam	13
14	242750000	-1.2	40	256 qam	14
15	250750000	-1.7	40	256 qam	15
16	258750000	-1.9	40	256 qam	16
17	266750000	-1.5	40	256 qam	17
18	274750000	-1.2	40	256 qam	18
19	282750000	-0.9	40	256 qam	19
20	290750000	-0.7	40	256 qam	20
21	298750000	-0.5	40	256 qam	21
22	306750000	-0.7	40	256 qam	22
23	314750000	-1	40	256 qam	23
24	322750000	-0.7	40	256 qam	24

1	Locked	40.3	2720485	614105
2	Locked	40.3	1916867	278637
3	Locked	40.9	2958519	619198
4	Locked	40.3	2942597	768822
5	Locked	40.9	1872222	395029
6	Locked	40.3	1782713	231503
7	Locked	40.9	2312037	297501
8	Locked	40.9	2086831	448775
9	Locked	40.3	1932537	347882
10	Locked	40.3	1899952	134365
11	Locked	40.9	1691429	122144
12	Locked	40.9	1995100	200667
13	Locked	40.3	2125646	242954
14	Locked	40.9	1827154	76329
15	Locked	40.9	1486620	36262
16	Locked	40.3	1510234	48495
17	Locked	40.3	1910789	84335
18	Locked	40.3	2013025	70382
19	Locked	40.9	1704032	32594
20	Locked	40.3	1505816	18936
21	Locked	40.9	1244154	17923
22	Locked	40.9	1298535	14370
23	Locked	40.9	1452390	14342
24	Locked	40.9	1704156	18217

Upstream 

1	53700000	51	5120	64 qam	1
2	46200000	51	5120	64 qam	2
3	39399995	51	5120	64 qam	3
4	32600000	51	5120	64 qam	4

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Blaiki]

Just an update:
The engineer visited yesterday and seems to have solved the problem. He changed some of the splitters/connectors and connected me to a new port at the street box (I think, I should pay more attention).I'm now getting full speeds again.

I'll post my router info/stats so you can see the difference from a faulty connection and a healthy one. It may be of help to someone.

Item Status Comments

Acquired Downstream Channel (Hz)	266750000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	266750000	4.3	40	256 qam	17
2	274750000	4.1	40	256 qam	18
3	282750000	4.3	43	256 qam	19
4	290750000	4.3	40	256 qam	20
5	298750000	4.5	40	256 qam	21
6	306750000	4.5	40	256 qam	22
7	314750000	4.5	40	256 qam	23
8	322750000	4.6	40	256 qam	24
9	330750000	4.6	43	256 qam	25
10	338750000	4.8	40	256 qam	26
11	346750000	4.5	40	256 qam	27
12	354750000	4.5	40	256 qam	28
13	362750000	4.4	40	256 qam	29
14	370750000	4.4	40	256 qam	30
15	378750000	4.4	40	256 qam	31
16	386750000	4	40	256 qam	32
17	394750000	4	40	256 qam	33
18	402750000	3.7	40	256 qam	34
19	410750000	3.9	40	256 qam	35
20	418750000	3.7	40	256 qam	36
21	426750000	3.7	40	256 qam	37
22	434750000	3.5	40	256 qam	38
23	442750000	3.4	40	256 qam	39
24	450750000	3.4	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	3	0
2	Locked	40.9	4	0
3	Locked	43.3	5	0
4	Locked	40.9	4	0
5	Locked	40.9	5	0
6	Locked	40.9	4	0
7	Locked	40.3	5	0
8	Locked	40.9	5	0
9	Locked	43.3	0	0
10	Locked	40.9	5	0
11	Locked	40.9	4	0
12	Locked	40.9	6	0
13	Locked	40.9	6	0
14	Locked	40.9	6	0
15	Locked	40.9	6	0
16	Locked	40.9	18	0
17	Locked	40.9	5	0
18	Locked	40.9	6	0
19	Locked	40.9	7	0
20	Locked	40.3	0	0
21	Locked	40.9	21	0
22	Locked	40.9	4	0
23	Locked	40.3	5	0
24	Locked	40.9	1	0

[Blaiki]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.5	5120	64 qam	2
2	53700000	41.8	5120	64 qam	1
3	39400000	41.3	5120	64 qam	3
4	32600000	40.8	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062+voc-b.cm

Primary Downstream Service Flow

SFID	14890
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	14889
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Steven_L]

Thanks for taking the time to update us on the technician visit @Blaiki,

I'm glad to hear that the issues have now been resolved for you but please do let us know if you have any further issues with your connection. 

Regards,

Steven_L