on 30-08-2021 22:10
I'm paying for 500mb at 45 quid per month for broadband alone! When downloading my games via ethernet I get varying speeds. Before this week I would download games at 60 mega bits per second which is what I should be getting yet this past week my speeds are all over the place. I've just watched a game download it's gone up in 40mb/32mb/60mb then up in one and twos per second. I'm hoping this is just a result of bank Holiday weekend but its seriously getting annoying now.
on 30-08-2021 22:19
What are your other devices getting using Speedtest by Ookla - The Global Broadband Speed Test or https://www.samknows.com
on 30-08-2021 22:39
Via the speed test app on my phone I got
Test 1 : 365 download
Test 2 : 508 download
Test 3 : 407 download
I conducted 3 tests on the speed test app via my phone a hour ago and the speeds were around 300.
A problem me and my partner have just come across aswell is I was playing a game with the ping displayed at the top she was downloading a game. Normally my ping on said game is around 20-30 but tonight it's been around 90. Its never that high.
on 02-09-2021 10:58
Hi NickWba20,
Thanks for getting back in touch. I've been able to locate your account using your Forum details, and I can't see any issues showing on your account. All of your power levels look to be within specification, and there aren't any known issues or outages in your area. How have things been with your connection over the past few days? Are you still seeing issues?
Kind regards,
Laurie
on 02-09-2021 17:00
It seems fine up until about half 4 when it really starts to vary in speed.
on 02-09-2021 17:21
on 02-09-2021 20:36
It's now going up in 30s if not lower. I've never had this problem before even during the lockdowns when network congestion would of been worse. This is ridiculous. When you say Congestion do you mean on virgins end or playstations end?
on 03-09-2021 20:18
does this look OK?
on 06-09-2021 14:07
Hi @NickWba20 thanks for getting back to us.
I am sorry to hear you're having slow speeds on your PS5. I have located your account from here and cannot find anything that would explain the issues you're having. Is this issue impacting your connection speeds with PS5 only?
Regards
Lee_R