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[disappointed321]

Can anyone help speeds are really bad am getting around 1.5 from speedtest.net and I am on 100mb.Super Hub

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Downstream

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Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 210750000 Hz 202750000 Hz 218750000 Hz 226750000 Hz 234750000 Hz 242750000 Hz 250750000 Hz 258750000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 10 9 11 12 13 14 15 16 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 15.3 dBmV 15.6 dBmV 15.0 dBmV 14.4 dBmV 15.8 dBmV 15.7 dBmV 15.4 dBmV 14.8 dBmV 41.9 dB 41.9 dB 41.7 dB 41.3 dB 41.4 dB 41.4 dB 41.4 dB 40.9 dB

Frequency (Hz)

Lock Status(QAM Lock/FEC Sync/MPEG Lock)

Channel ID

Modulation

Symbol Rate (Msym/sec)

Interleave Depth

Power Level (dBmV)

RxMER (dB)

 

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Upstream

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Upstream   US-1 US-2 US-3 US-4 2.0 2.0 2.0 2.0 2 1 3 4 39400000 Hz 46200000 Hz 32600000 Hz 25800000 Hz Success Success Success Success QAM64 QAM64 QAM64 QAM64 5120000 5120000 5120000 5120000 64 64 64 64 41.0 dBmV 41.3 dBmV 39.8 dBmV 39.8 dBmV 0 0 0 0 0 0 0 0 54 54 54 54 0 0 0 0

Channel Type

Channel ID

Frequency (Hz)

Ranging Status

Modulation

Symbol Rate (Sym/sec)

Mini-Slot Size

Power Level (dBmV)

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

 

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Network Log

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Network Log

First Time	Last Time	Priority	Error Number	Description
27/08/2017 10:22:36	27/08/2017 10:22:36	Critical (3)	2436694078	TOD established
27/08/2017 14:01:01	27/08/2017 14:01:01	Critical (3)	82000500	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2017 14:51:37	26/08/2017 14:51:37	Error (4)	68010400	DHCP REBIND WARNING - Field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2017 19:44:58	27/07/2017 19:44:58	Critical (3)	82000400	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2017 19:44:22	27/07/2017 19:44:22	Warning (5)	2436694061	Dynamic Range Window violation

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[GMAN73]

Best thing you can do is ditch Vermin Media, a sham of a company who promote their so called Fiber network which is really based on old copper technology.  Their promises are not but lies and deceipt.  Im sure it will take 8 days for a VM support person to reponse back and tell you that everything looks wonderful at their end.

[disappointed321]

Who would you suggest to replace them with ? Are bt a good provider

[griffin]

Your downstream power levels are way to high, I think even the offshore call center will see that.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

[Samantha_L]

Hi there disappointed321,

Thanks for taking the time to post on the community.

I'm sorry to see you are experiencing slow broadband speeds.

As griffin mentioned the downstream power levels are too high and I can arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004864679 and has a review date of 25th April 2018. As this is a review date it can be subject to change.

Hope to hear from you soon

Sam

[disappointed321]

 So then after the engineer came round the speed did go up to a more acceptable speed but now for the last 2 nights I have been getting speeds of 2 to 4 MB . The service I pay for is 100 MB.

Are these speeds actually acceptable?

[Heather_J]

Hello disappointed321,

Thanks for keeping in touch

Sorry to hear that you're experiencing slow speeds. Are you getting those results on a wireless or hard-wired device? Does the time of day make any difference to the speed?

Catch you soon,

Take care.