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TLC1
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Very slow download speed (2.7)

I use the superb 2AC and have the 100 speed but for the last week my download speed has been 2.7 according to the recommended virgin broadband speed test.  The WIFI is slow too. Can anyone help?  I've tried turning the router off and on and doing the self test which reports no problems so I don't know what to do.  Also, I've logged into the superhub but I can't see a network log etc.

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jbrennand
Alessandro Volta
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Re: Very slow download speed (2.7)

Go to http://192.168.0.1  (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the  “router status” icon at  top right - or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream , &  network logs.  Don't worry about the formatting it can be easily read (by others & not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses.


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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TLC1
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Re: Very slow download speed (2.7)

Thank you so much!

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000N/A179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedUnlockedLockedLockedLocked
Channel ID1234N/A678
Modulation256QAM256QAM256QAM256QAMUnknown256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.952000N/A6.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
N/AI=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.311.150.720.50N/A0.12-0.05-0.25
RxMER (dB)35.9735.9735.6035.78N/A35.9735.9735.97
Pre RS Errors53723807901378720187N/A7315110082699
Post RS Errors39844077638328542N/A467879751392

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID6587
Frequency (Hz)53700000603000003940000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)42.2542.2542.7542.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0010
T4 Timeouts0000



Network Log

First TimeLast TimePriorityError NumberDescription
24/11/2018 20:59:47 GMT24/11/2018 20:59:47 GMTWarning (5)66050310Auth Success - Web login successful.
24/11/2018 20:44:57 GMT24/11/2018 20:44:57 GMTWarning (5)66050310Auth Success - Web login successful.
24/11/2018 20:43:20 GMT24/11/2018 20:43:20 GMTWarning (5)66050310Auth Success - Web login successful.
24/11/2018 18:37:41 GMT24/11/2018 18:37:41 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:50 GMT23/11/2018 13:23:50 GMTWarning (5)84020200Lost MDD Timeout
23/11/2018 13:23:46 GMT23/11/2018 13:23:46 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
23/11/2018 13:23:45 GMT23/11/2018 13:23:45 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
22/11/2018 12:46:52 GMT22/11/2018 12:46:52 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
22/11/2018 12:46:06 GMT22/11/2018 12:46:06 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/11/2018 12:45:22 GMT22/11/2018 12:45:22 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/11/2018 12:43:54 GMT22/11/2018 12:43:54 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/11/2018 12:40:57 GMT22/11/2018 12:40:57 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/11/2018 12:35:05 GMT22/11/2018 12:35:05 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
22/11/2018 12:23:21 GMT22/11/2018 12:23:21 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
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Moderator (Retired) Ralph_R
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Re: Very slow download speed (2.7)

Hi TLC1,

Thanks for the additional info, mostly looks fine although the post RS error count is bit on the high side....this may have been due to upgrade work going on the area, how are the download speeds currently? Peak and off peak tests would be handy.

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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