I'm in North West London, area 15, on 200Mbps broadband. It's usually very reliable but this evening I was getting 500ms+ pings and a downspeed of 2Mbps. Upspeed is fine at 12Mbps, but down is very consistently 2Mbps, even after router reboots etc. LAN speed is fine, and I checked pings with the router's UI tool too, so the problem is definitely on the Virgin side.
I just spent a while on the phone to support who had me reboot, disconnect wifi AP etc, then said there was high network load, which was why my speed was low. I responded that 1% of max speed seemed very low, and he suddenly switched to saying there was ongoing maintenance, despite there being nothing on the service status page. Can anyone from Virgin clarify?