I've located your details and it appears you're currently being affected by a high demand for our service within your area under the fault ticket reference F004747585, with a review currently set for 08 NOV 2017. You might find that your Virgin Broadband, Virgin TV or TiVo® interactive services are a bit slow at certain times of the day.
Let me know if I can assist with anything further,
Been getting speeds of 10Mbps I pay for 150 . Rang Virgin today only to be told it,'s a utilisation problem in NP19 should be fixed 8th November " Fingers crossed" the chap on the phone actually said "fingers crossed". Gave a £12 credit because " You are getting some service ".
Happening to me. Currently getting download speeds averaging 15mbs. Paying for 200mbs. Rarely had problems with VM in the past but this is rubbish. Have been trying to play Destiny online but it’s impossible as I get kicked every 10 minutes due to connection issues.
i have been told by virgin for the past year they are doing up grades in the area i'm NP 10 and still no better i have a 200 meg connection (rephrase that) i should have a 200 meg connection im lucky to get between 3 meg to 40 meg and that's wired